Drawing on successful parallels from local councils to look at the potential of conversational AI in the context of university clearing.

With rapid advancements in voice technology, we explore the challenges, insights and best practices of building a robust phone AI platform

Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.

Guidelines for a successful AI assistant launch, marketing and engagement plan to drive resident adoption.

Why are branding and naming important when launching your AI assistant? Practical advice for local councils to help drive resident adoption

The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...

Integrating phone AI into customer service operations can drive efficiency, satisfaction, and cost savings.

How Conversational AI technology, available on multiple channels and accessible 24/7, can help UK councils during elections.

In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology

The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services

ICS.AI launch SMART Student Recruitment platform to transform student conversion rates and user experience, providing a unified...

The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...

Supervised learning for AI assistants means councils can better serve people affected by the recession Artificial intelligence (AI) has...

ICS.AI launches SMART, the world's first public sector Conversational AI that guarantees human parity performance

With Conversational AI and humans working together, you can support students 24/7, automating routine queries, and improving answers to...

Conversational AI built specifically for the public sector can deflect queries and support interactions with extremely high accuracy...

Enhancing live chat with MS Teams and AI can transform customer metrics Live chat was supposed to be the great catalyst of channel...

With many roles unfilled, human parity AI and process automation could help trouble-shoot essential service provision In our...

We were recently joined by one of our founding Further Education (FE) customers - New College Lanarkshire – at a webinar to talk about...

We are excited to announce that Telford and Wrekin Council, the local authority of the year (MJ Awards 2022), are now able to provide...