ICS AI
AI Assistant discovers 45% of prospective student queries come out of hours
Deploying AI at critical parts of the student journey with Durham University Durham is using Conversational AI to redesign their...
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ICS AI
- 5 days ago
- 4 min
The algorithmic tool freeing ICO's resources
The ICO talked to Government Transformation recently about their digital transformation strategy, their success with AI and the part...
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ICS AI
- Jul 22
- 3 min
Work in Tech – lessons from the ICS.AI Team
What makes a start-up successful? It’s always the people. People behind the technology, the processes and the relationships make it all...
89 views0 comments
ICS AI
- Jul 19
- 2 min
Team building in Tech - ICS.AI Company Day
With teams going hybrid, it's even more important to stop and connect. After our action-packed Company Day, we're ready and set to...
63 views0 comments
ICS AI
- Jul 12
- 2 min
Deliberately Digital with UCISA
Our team had a blast at the UCISA Deliberately Digital event last week! We believe that as a member-led professional body for digital...
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ICS AI
- Jul 7
- 3 min
5 things you need to know before investing in an AI product
AI products promise countless benefits, including operating cost reductions, better user experience and, most importantly, contact...
64 views0 comments
ICS AI
- Jun 1
- 3 min
With AI and Machine Learning, more college students can finish their training
Colleges can now identify students at significant risk of premature withdrawal far earlier in the academic year allowing timely...
57 views0 comments
ICS AI
- May 31
- 3 min
1000 council topics handled by AI: Basingstoke and Deane go live with an ICS.AI SMART assistant
Basingstoke & Deane, ICS.AI's local council, go live with their SMART AI web assistant. It provides 24/7 support to upwards of 180k people.
35 views0 comments
ICS AI
- May 9
- 2 min
Launching the UK's first Human Parity SMART AI Language Model for Universities
Launching our 'human parity’ SMART AI Language Model for Universities, supporting over 835 student topics and 12,500 student questions
50 views0 comments
ICS AI
- May 3
- 6 min
Telford and Wrekin council share their journey to successful AI driven channel shift
Hear first hand from Telford and Wrekin Council on how their channel shift successes were accelerated with a conversational AI assistant.
58 views0 comments
ICS AI
- Apr 12
- 3 min
Telford and Wrekin Council: Using AI to reduce phone contacts by over 30% and increase online usage
Long term customer Telford and Wrekin Council have recently shared the long term strategic outcomes of working with us. The Council...
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ICS AI
- Apr 8
- 1 min
Enterprise Awards - Oscars of Technology
What an amazing night we've had during #EnterpriseAwards dinner in Goldsmith’s Hall this Wednesday! More than 3 years after the pandemic...
137 views0 comments
ICS AI
- Mar 22
- 2 min
AI powered assistant gives Lewes and Eastbourne residents around the clock support
As market leaders for conversational AI solutions to the UK's public sector, we're pleased to announce we've just provided Lewes and...
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ICS AI
- Mar 17
- 3 min
Public Sector - the largest consumer of AI?
The possibilities of AI in the Public Sector are limitless. Why? Because when it's not about profit, it is about peoples' lives. Martin...
18 views0 comments
ICS AI
- Mar 16
- 4 min
Experts in Conversational AI: Interview with ICS.AI's Data Analyst
Shubhangi Goyal is ICS.AI's resident Data Analyst. She works across the business on ensuring data accuracy and providing insights both...
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ICS AI
- Mar 15
- 1 min
And the Oscar goes to…
Selecting the best of UK's Technology Entrepreneurs How does it feel to be nominated for an Oscar? Here, at ICS.AI, we already know…...
34 views0 comments
ICS AI
- Mar 11
- 3 min
Experts in Conversational AI: Interview with ICS.AI's Developer Manager
Paulo Lemos is our Developer Manager, working to create and maintain our Artificial Intelligence assistants. Can you give us an insight...
60 views0 comments
ICS AI
- Dec 30, 2021
- 8 min
Using AI in IT Support for Higher Education with Dr Cris Bloomfield, Architect at Microsoft
Find out how IT support can be better deployed as higher education organisations adapt to Covid 19. AI can be a catalyst for improvements
66 views0 comments
ICS AI
- Dec 15, 2021
- 3 min
Can AI achieve human parity? And why do so many chatbots fail?
Can AI be as smart as humans? Probably not, but in a practical sense we need AI to perform specific tasks automatically and accurately.
40 views0 comments
ICS AI
- Dec 6, 2021
- 2 min
Is AI the final step to CHANNEL SHIFT for local councils?
Local government should start augmenting existing channels with high-performing, customizable and well-trained AI. Find out how with ICS.AI.
21 views0 comments