Insights from Microsoft AI Tour London, including Satya Nadella’s frontier company vision, agentic AI, data foundations, sovereignty and what it means for UK public sector organisations scaling AI beyond pilots.

ICS.AI has commissioned a landmark study with the University of Sheffield to improve how public sector AI understands UK accents and dialects, setting a new standard for ethical, inclusive conversational AI.

How do you turn AI potential into multi-million bankable savings? That was the central question explored in a recent Tech Market View podcast with CEO's from Derby City Council and ICS.AI.

King’s College London piloted a university-approved AI copilot to support learning, protect academic integrity, and build student confidence.

New national survey of 2,000 UK employees reveals strong support for AI at work – but clear expectations for human oversight, accountability and readiness. Download the full ICS.AI report.

Derby City Council have been named finalists at the iESE Public Sector Transformation Awards 2026 in the "AI in Public Services" category, for leading the AI revolution in local government.

A national survey of 2,000 UK employees reveals how AI is already used at work and in public services, where trust still matters most, and why organisations must move from AI pilots to responsible, AI-native operation.

Real-world evidence of how generative AI is delivering measurable benefits for local government - reducing call volumes, improving customer satisfaction, and unlocking significant operational efficiencies at scale.

We've expanded from Local Government to 7 UK public sectors with 319 G-Cloud 15 listings. Discover our SMART AI platform for councils, NHS, education and more.

How Renfrewshire Council used AI at the front door to transform customer services, improve satisfaction and deliver award-winning results. Insights from our recent webinar.

Bristol City Council is now live with Briz, a new 24/7 digital assistant supporting residents by phone and online, while ensuring urgent and complex enquiries reach human advisors.

Day One at BETT 2026 shows how education is moving beyond AI hype towards ethical, inclusive, human-led use of AI in classrooms and schools.

ICS.AI launches the UK’s first AI operating model with guaranteed savings as Derby City Council identifies £12m in benefits from AI transformation.

Derby City Council featured on ITV News for its AI transformation, reporting £12 million in impact through demand management and a human-in-the-loop operating model.

AI adoption is widespread in local government, but value remains uneven. This white paper explains how to move from pilots to measurable, governed AI outcomes.

ICS.AI reflects on CES 2026 and what it revealed about AI moving beyond screens into wearables, robotics, and the physical world - and why organisational readiness matters.

ICS.AI CEO Martin Neale shares how AI is transforming UK public services, why the UK leads on adoption, and why AI automates tasks - not jobs.

Derby City Council’s AI innovation was referenced in the House of Lords, highlighting how local government AI is shaping national debate on ethical, inclusive adoption.

When council offices close over Christmas, residents still needed answers. Last Christmas, always-on AI assistants quietly handled thousands of queries, keeping local services accessible while easing pressure on council staff.

The Governor of the Bank of England has said AI will not cause mass unemployment. This blog explains why the evidence supports that view, how AI reshapes tasks rather than jobs, and why human accountability and governance remain essential to the future of work.