ICS AI
How Conversational AI Can Streamline the Clearing Process for UK Universities
Drawing on successful parallels from local councils to look at the potential of conversational AI in the context of university clearing.
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ICS AI
- Aug 11
- 6 min
Overcoming the Challenges of Building a Phone-Based AI Voice Solution: Insights and Best Practices
With rapid advancements in voice technology, we explore the challenges, insights and best practices of building a robust phone AI platform
143 views0 comments
ICS AI
- Jul 17
- 4 min
Derby City Council’s AI-Powered Phone Assistant handles 62K calls, deflecting 43% away from advisors
Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.
668 views0 comments
ICS AI
- Jul 11
- 4 min
Transforming Council Interactions with AI: Marketing Guidelines for a Successful AI Assistant Launch
Guidelines for a successful AI assistant launch, marketing and engagement plan to drive resident adoption.
36 views0 comments
ICS AI
- Jul 5
- 4 min
The Power of Branding: Considerations when building an AI Assistant brand for your council
Why are branding and naming important when launching your AI assistant? Practical advice for local councils to help drive resident adoption
31 views0 comments
ICS AI
- Jun 16
- 8 min
Understanding the Future of AI: An In-Depth Q&A on the EU Artificial Intelligence Act
The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...
79 views0 comments
ICS AI
- May 8
- 3 min
Embracing Phone AI in Customer Service: Transforming Support and Enhancing User Experience
Integrating phone AI into customer service operations can drive efficiency, satisfaction, and cost savings.
59 views0 comments
ICS AI
- May 4
- 3 min
Enhancing Local Elections with Conversational AI: A Game-Changer for UK Councils
How Conversational AI technology, available on multiple channels and accessible 24/7, can help UK councils during elections.
22 views0 comments
ICS AI
- May 2
- 4 min
The Evolution of Voice AI: A Brief History and Future Predictions
In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology
289 views0 comments
ICS AI
- Apr 26
- 3 min
Empowering Residents with Self-Service Voice Conversational AI: The SMART Phone AI Revolution
The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services
66 views0 comments
ICS AI
- Feb 16
- 4 min
Transform student recruitment rates and user experience with SMART, AI powered by ChatGPT
ICS.AI launch SMART Student Recruitment platform to transform student conversion rates and user experience, providing a unified...
91 views0 comments
ICS AI
- Jan 26
- 3 min
ICS.AI SMART Customer Service powered by ChatGPT triples resident self-service
The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...
90 views0 comments
ICS AI
- Dec 22, 2022
- 4 min
Conversational AI can help councils and residents in the cost-of-living crisis
Supervised learning for AI assistants means councils can better serve people affected by the recession Artificial intelligence (AI) has...
53 views0 comments
ICS AI
- Dec 5, 2022
- 4 min
Launching SMART; world's first public sector Conversational AI to guarantee human parity performance
ICS.AI launches SMART, the world's first public sector Conversational AI that guarantees human parity performance
193 views0 comments
ICS AI
- Nov 14, 2022
- 3 min
SMART Live Chat: How Microsoft Teams and Conversational AI transform student engagement
With Conversational AI and humans working together, you can support students 24/7, automating routine queries, and improving answers to...
18 views0 comments
ICS AI
- Nov 9, 2022
- 4 min
Invest to save: How Conversational AI can shield the public sector from escalating costs
Conversational AI built specifically for the public sector can deflect queries and support interactions with extremely high accuracy...
18 views0 comments
ICS AI
- Oct 13, 2022
- 3 min
Is Live Chat Working For You?
Enhancing live chat with MS Teams and AI can transform customer metrics Live chat was supposed to be the great catalyst of channel shift....
17 views0 comments
ICS AI
- Sep 29, 2022
- 5 min
How can Conversational AI help Scotland’s understaffed public sector
With many roles unfilled, human parity AI and process automation could help trouble-shoot essential service provision In our conversation...
60 views0 comments
ICS AI
- Sep 7, 2022
- 5 min
New College Lanarkshire share how they are transforming student retention with AI
We were recently joined by one of our founding Further Education (FE) customers - New College Lanarkshire – at a webinar to talk about...
33 views0 comments
ICS AI
- Aug 15, 2022
- 2 min
Telford and Wrekin Council add three new services to their call centre, thanks to AI
We are excited to announce that Telford and Wrekin Council, the local authority of the year (MJ Awards 2022), are now able to provide...
49 views0 comments
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