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AI Transformation for Local Government

AI TRANSFORMATION FOR LOCAL GOVERNMENT

As UK Councils navigate the dual challenge of reduced income and rising social care costs, the urgency for innovative approaches in public service delivery has never been more pressing.

Generative AI has emerged as a key tool in this landscape, transforming local authority operations by enhancing community engagement, budget management, and service quality. It marks a significant shift in public administration, moving from traditional human-centric methods to a more efficient and streamlined hybrid approach that combines human insight with AI. This technology directly addresses financial and service quality challenges, boosting staff focus on impactful work and public engagement, while also offering substantial savings in the current economic climate.

Ethically integrating AI into the fabric of local government operations paves the way for advancements in complex areas like social care, leading to a more compassionate, efficient, and effective public service ethos. This is not just a technological shift, but a fundamental change in how councils can serve their communities, leading to a sustainable, efficient, and responsive future.

SMART: LOCAL GOVERNMENT AI TRANSFORMATION PROGRAMME

Addressing the challenges of UK councils, we introduce the SMART Local Government AI Transformation Programme. This innovative approach combines SMART Copilot AI with strategic reform practices to tackle over 260 council use cases. Designed for councils aiming to balance budgets and enhance service quality, the programme offers potential savings of up to £12 million annually for mid-sized authorities.

Central to the programme is AI-driven demand management, capable of reducing service loads by 25% through automated responses and efficient resource allocation in areas like social services. This not only streamlines service delivery but also improves staff efficiency and satisfaction. Additionally, by optimising revenue streams and improving debt management, it strengthens financial stability.

The SMART Programme revolutionises resident engagement and service delivery, providing AI-enabled, 24/7 support for various council services. It ensures faster response times and aligns services with resident needs, enhancing community engagement. This programme goes beyond a technological upgrade, representing a comprehensive strategy towards a more efficient, effective, and resident-focused local governance.

POTENTIAL SAVINGS WITH SMART: AI TRANSFORMATION

Tailored specifically for councils striving to balance budgets and enhance service efficiency and quality, the programme offers substantial fiscal benefits, with potential annual savings of up to £12 million for mid-sized authorities.

Local Government Savings with AI

Effectiveness of current council services delivery

THE SMART: AI TRANSFORMATION LANDSCAPE

AI Transformation Landscape

DEMAND MANAGEMENT

Efficiently manage service demand with AI at the digital front door, reducing demand by 40% through a combination of self-service, automated assessments and standardised package recommendations, while maintaining essential human interaction for complex requirements.

Manage inbound demand with AI
Revenue management with AI

REVENUE MANAGEMENT

Maximise your council’s social care income - utilising AI for automating and optimising financial assessments can add as much as £5m/2% to your budgets. Achieved through improved accuracy and operational efficiency to transform your council’s financial health.

SOCIAL CARE OPTIMISATION

Experience up to 20% cost reduction in social care. This approach focuses on enhancing independent living and tailoring care plans through AI-driven needs assessments and community-focused strategies. We aim not just for cost efficiency but also improved service outcomes and quality of life.

Social Care with AI
Staff Productivity with AI

STAFF PRODUCTIVITY

Boost your council’s staff productivity by up to 15% with our strategically implemented AI tools and integrated systems. Covering both front-line services and back-office operations, our approach ensures a significant uplift in efficiency - enabling your staff to work SMARTer, not harder.

SMART AI PACKAGE OPTIONS

SMART AI Package Options

Discover our range of Smart AI package options tailored for local governments. Enhance your services with cutting-edge AI technology designed to meet the specific needs of public sector operations.

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