In this in-depth showcase we were joined by 20 experts from across Derby City Council and ICS.AI to dive deep into their award-winning AI transformation journey that has identified £7.5 million in AI-driven savings. Following successful deployment of AI digital assistants in 2023, they've expanded their phone solution into generative AI to better support residents and implemented SMART: Staff Copilot for staff efficiency.

See how SMART: Staff Copilot combines secure generative AI with intelligent voice documentation in one unified platform. The results are transformative: potential £5M annual savings for mid-sized councils, 40% reduction in administrative time, social workers gaining back one day per week, all with 98% accurate transcription and enterprise-grade security that keeps your data in your secure tenant.

Are you curious about how AI can revolutionise customer service in local government? Watch our webinar recording to explore the impactful journey of Telford and Wrekin Council as they implemented AI across their contact centre. Learn about our free Customer Service Phone AI assessment that kick-started their success.

As local governments strive to improve efficiency and enhance customer service, adopting innovative AI solutions is becoming increasingly crucial. In our recent webinar ‘Harnessing Phone-AI for Smarter Customer Service: A Local Government Guide’ we explored how integrating Phone AI can transform local government services.

Meeting outcomes for residents and supporting carers within existing resources is a significant challenge for social care. As councils seek innovative solutions, the integration of generative artificial intelligence (AI) is emerging as a transformative force. AI not only has the potential to streamline the entire spectrum of assessment processes at the digital front door, but also to deliver improved outcomes and provide substantial financial benefits, aligning financial management with service quality.

In this webinar, we discuss the transformative potential of Generative AI and the Copilot ecosystem, highlighting the importance of specialised Copilots in aiding local governments to efficiently adopt AI transformation. Together, let’s unlock the vast potential of AI in local government and shape a more efficient and responsive future for councils and communities across the UK.

Generative AI and the Copilot ecosystem mark the onset of the fifth industrial revolution, profoundly impacting the local government landscape. This transformative shift empowers local councils to embrace AI-centric strategies, thereby revolutionising resident interactions.

This webinar explores the transformative potential of our SMART Phone AI platform, that offers AI-powered phone self-service for residents. Now live with several customers, we’ll delve into the real-life success stories and reveal how phone-based AI is revolutionising customer service.

Derby City Council and Derby Homes are on a journey to innovate how they engage with residents, supplementing their main switchboard with phone-based AI assistance. This webinar showcases how phone AI has handled 100,000 calls, deflecting 42% away from human advisors and saving £200,000 within 3 months of implementation.

With cost-saving a key driver behind their pursuit of AI integration, Lewes and Eastbourne Councils have successfully integrated AI across channels – website, live chat, and most recently, phone. Watch the webinar recording where they discuss the impact of their latest venture in AI – launching Ellis on their phone channel.

This webinar showcases the power of Conversational AI on the phone channel with our revolutionary SMART Phone platform. This ground-breaking technology is set to transform how local councils engage with their residents, addressing the common challenges faced when delivering efficient and effective self-service options.

How can AI-driven technology improve council customer service?

In this webinar, we demonstrate how our SMART platform can triple self-service adoption rates through human parity conversational AI, across Website Chatbot, Phone, Email and Live Chat channels.

Support your government agency with multichannel Conversational AI to reduce workloads, cut resolution times and improve customer outcomes. In this webinar, you'll hear how AI has helped the ICO deflect over 360,000 queries and automate 5,000 emails per month, allowing staff to focus on service quality.