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Customer Case Studies and Stories

Learn how public sector organisations across local government, central government, higher education and healthcare have benefited with solutions from ICS.AI. Discover the real world benefits being realised as part of digital transformation journeys powered with conversational AI.

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ICS.AI and NTT collaboration: Revolutionising Council Services with AI Voicebot Technology. 

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Durham University

The admissions team at Durham are using AI to talk to students worldwide & generate leads that integrate into their CRM.

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Telford and Wrekin Council

With a 24 hour AI assistant, Telford and Wrekin now answer the 32% of customer queries that come in out of office hours.

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Information Commissioner's Office (ICO)

Explore how the ICO implemented AI and automation to handle high volumes of contact requests.

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Derby City Council

Discover how

AI-Powered Phone Assistance helped Derby City Council free up £100,000 in savings against budget plan.

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