Derby City Council
Derby City Council delivers UK's first unified AI operating model for local government, identifying £12m in savings and 24/7 service.
65% automation rate
Local Government
Telford and Wrekin Council
Telford & Wrekin Council's AI assistant 'Ask Tom' achieves 99% satisfaction, 45% call reduction, and 24/7 service for residents.
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70% first-contact resolution
Local Government
Renfrewshire Council
Renfrewshire Council, first in Scotland with AI assistant Millie, handles 392,000+ calls with 40% resolution and 24/7 service.
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35% call reduction
Local Government
Bristol City Council
Bristol City Council improved customer service with AI, cutting wait times and achieving 90% resident satisfaction.
90% positive web satisfaction
Local Government
Nottingham Trent University
Nottingham Trent University's AI assistant 'Trent' handles 90-95% of enquiries for 40,000 students with 8-person team.
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92% satisfaction
Higher Education
ICO
ICO's AI assistant processes 360k queries with 97% accuracy, deflecting 5k emails monthly and reducing contact volumes 25%.
Regulatory compliance
Regulatory Body
Lewes and Eastbourne Councils
Lewes & Eastbourne Councils' AI assistant Ellis achieves 95% success handling 75,000+ queries with 24/7 omnichannel service.
Shared-service model
Local Government
New College Lanarkshire
New College Lanarkshire uses AI/ML models to transform student retention, identifying at-risk students for early intervention.
AI & ML for retention
Further Education
Lichfield District Council
Lichfield Council's AI assistant SAM achieves 85%+ accuracy on 1,000+ topics with 24/7 service in 90+ languages.
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85%+ accuracy
Local Government
NTT
ICS.AI partners with NTT to deliver voice AI for UK councils, handling 2,500+ monthly calls with 24/7 service availability.
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85% first-time accuracy
Technology Partnership
Hertfordshire Partnership University NHS Foundation Trust
HPFT's AI assistant Balm triages therapy patients, improves service matching, and enables 24/7 self-service engagement.
AI-powered patient triage
NHS / Healthcare
Broxbourne Borough Council
Broxbourne Council's AI assistant BOB answers 4,000+ resident queries 24/7 with 14,000+ topics, reducing call centre workload.
14,000+ query capacity
Local Government
Coleg y Cymoedd
Coleg y Cymoedd's AI assistant A.R.N.Y. delivers £5.9m impact with record 4,950 enrolments and bilingual 24/7 support.
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£5.9M financial impact
Further Education