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Organisational Language Model


In the era of digital transformation, the power of language and communication has become more crucial than ever. At the heart of this revolution are Organisational Language Models (OLMs), advanced systems that leverage Natural Language Processing (NLP) to understand and respond to user queries with unprecedented accuracy and relevance. OLMs are designed to encapsulate the knowledge and linguistic nuances of specific organisations or sectors, making them a cornerstone of personalised AI interactions.

Our proprietary OLMs are engineered with sophistication and precision, enabling them to interpret a wide array of user utterances and match them with the most relevant, curated responses.

Working in tandem with Large Language Models (LLMs), our OLMs offer a synergistic approach to AI-driven communication. While LLMs provide a broad base of general knowledge, OLMs bring the depth of domain-specific expertise, resulting in interactions that are not only accurate but also richly informative and highly personalised to the organisational context.


SMART AI Organisational Language Model


Our Local Government OLM model is equipped with approximately 1,100 question and answer pairings, covering the full spectrum of council-based services, and is further enhanced with 16,000 variances to these questions. This ensures that users receive specific, detail-rich information tailored to their enquiries, demonstrating the model's deep understanding of local government operations.

The effectiveness of our OLMs is not limited to local government contexts. In the education sector, our models are equally adept, with over 1,000 question and answer pairings and 15,500 variances, providing tailored responses to a broad range of educational queries.

These models are continuously refined and expanded to encompass the dynamic needs of educators, students, and administrative staff, ensuring that every interaction is meaningful and informed.

SMART Organisational Language Model Features
  • Customised Vocabulary: Generates language that's aligned with the specific terminologies of your industry or organisation, ensuring every word resonates with its intended audience.

  • Domain-Specific Knowledge: Exhibits deep understanding of your organisation’s operations, products, services and intricacies of your sector, enabling it to provide insights and responses with accuracy.

  • Dynamic Adaptability: Constantly evolves to incorporate the latest changes in terminology, language usage, and organisational practices, ensuring the language model remains at the forefront of your organisational needs.

  • Efficiency Enhancement: Reduces the time required to generate precise and pertinent language, directly addressing your organisation’s unique requirements and accelerating response times.

  • Productivity Boost: Enhances workflows by delivering language that's contextually optimised, facilitating smooth operations and elevating productivity across your organisation.

Explore Channels

Explore Channels

Provide an always-on, 24/7 digital front door across multiple contact channels - website, phone, email, social and live chat

Explore Copilot for Education

Explore Copilot for Education

Browse our SMART: Copilot Suite for Education - enhancing the experience for educators and students

Explore Copilot for LRG

Explore Copilot for LRG

Browse our SMART: Copilot Suite for Local Government - enhancing user experience and operational efficiency

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