ICS.AI has been recognised by BBN Times as one of the Top 10 UK-Based AI Consulting Firms in 2025, highlighting its leadership in public-sector transformation and innovative use of generative AI.

Derby City Council’s groundbreaking use of AI has captured national headlines, with Councillor Hardyal Dhindsa crediting it for helping avoid bankruptcy. Powered by our AI assistant, Darcie, the council has saved £7.5m while ensuring vital services remain sustainable. This landmark success shows how AI can safeguard the future of local authorities across the UK.

The UK’s public sector is emerging as a global leader in AI innovation. From real-world deployments in councils to international interest in ethical, scalable platforms, the UK's model is setting new standards in public service delivery.

National coverage spotlighted Derby City Council’s AI journey with ICS.AI—pioneering human-in-the-loop tools in adult social care. From ‘Darcie’, the UK’s first generative AI phone assistant, to £7.5m identified savings and 84% fewer transfers, Derby shows how ambition and accountability can transform public services.

South Norfolk and Broadland District Councils have partnered with ICS.AI to launch a 12-month AI pilot, bringing 24/7 phone and web assistants to over 273,000 residents. The initiative aims to cut wait times, boost satisfaction, and support staff by handling routine enquiries more efficiently.

We’re thrilled to be named a finalist for the AI Excellence in Innovation Award at the South Coast Tech & Innovation Awards 2025—recognising our impact in delivering trusted, high-value AI for the UK public sector.

ICS.AI’s latest update adds real-time homophone correction to its customer service AI, helping callers be understood more naturally and accurately across different accents and dialects.

ICS.AI named finalist in two National AI Awards 2025 categories: AI Award for Government and Public Sector with Derby City Council, and Alan Turing AI Innovator. Celebrating excellence in public sector AI transformation.

ICS.AI brings GPT-5 to the SMART: Unified AI Platform, delivering affordable, flexible and safe AI for every public-sector employee. Unlock smarter triage, richer staff support, and end-to-end automation - governed, grounded, and model-flexible by design.

Discover how ICS.AI's technology successfully processes diverse UK regional accents and dialects, with data showing 98.7% recognition rate across 1.68 million calls to council services.

Discover how Derby City Council identified £7.5M in savings through council-wide AI transformation. This comprehensive summary of the UK's 2nd largest local government event of 2025 covers their unified platform strategy, real-world applications, and proven results across customer service, social care, and financial management.

ICS.AI marks AI Appreciation Day with record 127% growth, a landmark £6.3M contract with Cheshire East Council, and plans for 100% growth in 2026 with 50+ new hires. Learn how their SMART: Unified AI Platform is transforming UK public services.

Explore how ICS AI's remote-first team strengthened connections during their quarterly company day in Birmingham, celebrating innovation, awards, and strategic growth in AI solutions for the public sector.

ICS.AI's Chief Local Government Director Dwayne Johnson was recently featured on the AI in Social Care podcast, sharing insights on how councils like Derby are using AI to save millions while improving services for residents.

While 85% of UK councils have adopted AI, most remain stuck in "perpetual pilot mode." Discover how leading public sector organisations are bridging the AI adoption gap by moving from fragmented tools to unified platforms, unlocking up to £5M in annual savings and transforming service delivery at scale.

ICS.AI, one of the UK's fastest-growing AI companies, has appointed Tim Irons as Chief Financial Officer to strengthen its leadership team during a period of accelerated expansion. With over 18 years in senior finance roles and proven expertise in private equity, M&A, and fundraising, Irons will support the company's ambitious growth phase while maintaining strong financial controls and governance. His appointment reflects ICS.AI's commitment to scaling responsibly as demand

Our CEO Martin Neale was recently featured on the ScaleUp Group's "AI Beyond the Hype" podcast, exploring how AI is reshaping public sector services and the rapid evolution of AI technology.

We're thrilled to announce that Martin Neale, CEO at ICS.AI, has won Public Sector Entrepreneur of the Year at the prestigious Enterprise Awards. This recognition celebrates our remarkable journey from startup to market leadership in public sector AI transformation, proving that innovation knows no age limits and bold vision can deliver transformational results for public services.

Explore how Coleg Y Cymoedd and Nottingham Trent University are leveraging ICS.AI’s unified platform to drive student recruitment, enhance services, and transform teaching and learning, with measurable outcomes and transformative ROI.

The Socitm Presidents Conference 2025 in Birmingham showcased groundbreaking AI transformation in local government, with Derby City Council announcing £7.5 million in savings from their AI project with ICS.AI. The event highlighted innovative approaches to public service delivery, collaboration between sectors, and the future of digital transformation in councils across the UK.