ICS AI
ICS.AI SMART Customer Service powered by ChatGPT triples resident self-service
The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...
top of page
Learn with our Latest Blogs, Guides and Events
Search
ICS AI
- Nov 14, 2022
- 3 min
SMART Live Chat: How Microsoft Teams and Conversational AI transform student engagement
With Conversational AI and humans working together, you can support students 24/7, automating routine queries, and improving answers to...
110
ICS AI
- Nov 9, 2022
- 4 min
Invest to save: How Conversational AI can shield the public sector from escalating costs
Conversational AI built specifically for the public sector can deflect queries and support interactions with extremely high accuracy...
100
ICS AI
- Aug 15, 2022
- 2 min
Telford and Wrekin Council add three new services to their call centre, thanks to AI
We are excited to announce that Telford and Wrekin Council, the local authority of the year (MJ Awards 2022), are now able to provide...
360
ICS AI
- Aug 3, 2022
- 7 min
AI Assistant discovers 45% of prospective student queries come out of hours
Deploying AI at critical parts of the student journey with Durham University Durham is using Conversational AI to redesign their...
580
ICS AI
- Aug 3, 2022
- 4 min
The algorithmic tool freeing ICO's resources
The ICO talked to Government Transformation recently about their digital transformation strategy, their success with AI and the part...
500
ICS AI
- Jul 22, 2022
- 3 min
Work in Tech – lessons from the ICS.AI Team
What makes a start-up successful? It’s always the people. People behind the technology, the processes and the relationships make it all...
1280
ICS AI
- Jul 19, 2022
- 2 min
Team building in Tech - ICS.AI Company Day
With teams going hybrid, it's even more important to stop and connect. After our action-packed Company Day, we're ready and set to...
950
ICS AI
- Jul 7, 2022
- 3 min
5 things you need to know before investing in an AI product
AI products promise countless benefits, including operating cost reductions, better user experience and, most importantly, contact...
880
ICS AI
- Jun 1, 2022
- 3 min
With AI and Machine Learning, more college students can finish their training
Colleges can now identify students at significant risk of premature withdrawal far earlier in the academic year allowing timely...
860
ICS AI
- May 9, 2022
- 2 min
Launching the UK's first Human Parity SMART AI Language Model for Universities
Launching our 'human parity’ SMART AI Language Model for Universities, supporting over 835 student topics and 12,500 student questions
730
ICS AI
- Mar 17, 2022
- 3 min
Public Sector - the largest consumer of AI?
The possibilities of AI in the Public Sector are limitless. Why? Because when it's not about profit, it is about peoples' lives Martin...
270
ICS AI
- Dec 30, 2021
- 8 min
Using AI in IT Support for Higher Education with Dr Cris Bloomfield, Architect at Microsoft
Find out how IT support can be better deployed as higher education organisations adapt to Covid 19. AI can be a catalyst for improvements
950
ICS AI
- Dec 15, 2021
- 3 min
Can AI achieve human parity? And why do so many chatbots fail?
Can AI be as smart as humans? Probably not, but in a practical sense we need AI to perform specific tasks automatically and accurately.
610
ICS AI
- Dec 6, 2021
- 2 min
Is AI the final step to CHANNEL SHIFT for local councils?
Local government should start augmenting existing channels with high-performing, customizable and well-trained AI. Find out how with ICS.AI.
300
ICS AI
- Nov 24, 2021
- 5 min
Artificial Intelligence: The new way to be the leaders in innovation for the Public Sector
The NHS almost relies on a degree of slave labour to make it work Imagine there was a solution that increased productivity, decreased...
1090
ICS AI
- Nov 24, 2021
- 4 min
More than half of UK's councils cannot be wrong - learn to serve more people with less
We explore how to augment all channels with AI for the good of the citizens We've just hit a record – our event discussing AI Channel...
360
ICS AI
- Nov 12, 2021
- 8 min
James Marshall shares how Southampton City Council have achieved true AI channel shift
Discover how Southampton City Council deployed an AI assistant & automated 30,000 inbound query responses from residents 24 hours a day.
1040
ICS AI
- Nov 4, 2021
- 4 min
ICS.AI paving the way for AI success in the public sector
At ICS.AI we love what we do and we are proud to be the UK’s fastest growing AI company and Microsoft Gold Partner. We care about what we...
570
ICS AI
- Oct 22, 2021
- 6 min
Durham University: The Journey to Holly
Read how Durham University supported their student recruitment team with an ethical AI assistant, Holly, available 24/7 built byICS.AI
1530
bottom of page