ICS AI
Embracing Phone AI in Customer Service: Transforming Support and Enhancing User Experience
Integrating phone AI into customer service operations can drive efficiency, satisfaction, and cost savings.
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ICS AI
- May 4
- 3 min
Enhancing Local Elections with Conversational AI: A Game-Changer for UK Councils
How Conversational AI technology, available on multiple channels and accessible 24/7, can help UK councils during elections.
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ICS AI
- May 2
- 4 min
The Evolution of Voice AI: A Brief History and Future Predictions
In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology
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ICS AI
- Apr 26
- 3 min
Empowering Residents with Self-Service Voice Conversational AI: The SMART Phone AI Revolution
The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services
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ICS AI
- Jan 26
- 3 min
ICS.AI SMART Customer Service powered by ChatGPT triples resident self-service
The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...
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ICS AI
- Dec 5, 2022
- 4 min
Launching SMART; world's first public sector Conversational AI to guarantee human parity performance
ICS.AI launches SMART, the world's first public sector Conversational AI that guarantees human parity performance
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ICS AI
- Nov 14, 2022
- 3 min
SMART Live Chat: How Microsoft Teams and Conversational AI transform student engagement
With Conversational AI and humans working together, you can support students 24/7, automating routine queries, and improving answers to...
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ICS AI
- Nov 9, 2022
- 4 min
Invest to save: How Conversational AI can shield the public sector from escalating costs
Conversational AI built specifically for the public sector can deflect queries and support interactions with extremely high accuracy...
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ICS AI
- Aug 15, 2022
- 2 min
Telford and Wrekin Council add three new services to their call centre, thanks to AI
We are excited to announce that Telford and Wrekin Council, the local authority of the year (MJ Awards 2022), are now able to provide...
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ICS AI
- Aug 3, 2022
- 7 min
AI Assistant discovers 45% of prospective student queries come out of hours
Deploying AI at critical parts of the student journey with Durham University Durham is using Conversational AI to redesign their...
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ICS AI
- Aug 3, 2022
- 4 min
The algorithmic tool freeing ICO's resources
The ICO talked to Government Transformation recently about their digital transformation strategy, their success with AI and the part...
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ICS AI
- Jul 22, 2022
- 3 min
Work in Tech – lessons from the ICS.AI Team
What makes a start-up successful? It’s always the people. People behind the technology, the processes and the relationships make it all...
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ICS AI
- Jul 19, 2022
- 2 min
Team building in Tech - ICS.AI Company Day
With teams going hybrid, it's even more important to stop and connect. After our action-packed Company Day, we're ready and set to...
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ICS AI
- Jul 7, 2022
- 3 min
5 things you need to know before investing in an AI product
AI products promise countless benefits, including operating cost reductions, better user experience and, most importantly, contact...
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ICS AI
- Jun 1, 2022
- 3 min
With AI and Machine Learning, more college students can finish their training
Colleges can now identify students at significant risk of premature withdrawal far earlier in the academic year allowing timely...
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ICS AI
- May 9, 2022
- 2 min
Launching the UK's first Human Parity SMART AI Language Model for Universities
Launching our 'human parity’ SMART AI Language Model for Universities, supporting over 835 student topics and 12,500 student questions
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ICS AI
- Mar 17, 2022
- 3 min
Public Sector - the largest consumer of AI?
The possibilities of AI in the Public Sector are limitless. Why? Because when it's not about profit, it is about peoples' lives Martin...
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ICS AI
- Dec 30, 2021
- 8 min
Using AI in IT Support for Higher Education with Dr Cris Bloomfield, Architect at Microsoft
Find out how IT support can be better deployed as higher education organisations adapt to Covid 19. AI can be a catalyst for improvements
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ICS AI
- Dec 15, 2021
- 3 min
Can AI achieve human parity? And why do so many chatbots fail?
Can AI be as smart as humans? Probably not, but in a practical sense we need AI to perform specific tasks automatically and accurately.
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ICS AI
- Dec 6, 2021
- 2 min
Is AI the final step to CHANNEL SHIFT for local councils?
Local government should start augmenting existing channels with high-performing, customizable and well-trained AI. Find out how with ICS.AI.
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