Embracing Phone AI in Customer Service: Transforming Support and Enhancing User Experience
Integrating phone AI into customer service operations can drive efficiency, satisfaction, and cost savings.
Embracing Phone AI in Customer Service: Transforming Support and Enhancing User Experience
Enhancing Local Elections with Conversational AI: A Game-Changer for UK Councils
The Evolution of Voice AI: A Brief History and Future Predictions
Empowering Residents with Self-Service Voice Conversational AI: The SMART Phone AI Revolution
ICS.AI SMART Customer Service powered by ChatGPT triples resident self-service
Launching SMART; world's first public sector Conversational AI to guarantee human parity performance
SMART Live Chat: How Microsoft Teams and Conversational AI transform student engagement
Invest to save: How Conversational AI can shield the public sector from escalating costs
Telford and Wrekin Council add three new services to their call centre, thanks to AI
AI Assistant discovers 45% of prospective student queries come out of hours
The algorithmic tool freeing ICO's resources
Work in Tech – lessons from the ICS.AI Team
Team building in Tech - ICS.AI Company Day
5 things you need to know before investing in an AI product
With AI and Machine Learning, more college students can finish their training
Launching the UK's first Human Parity SMART AI Language Model for Universities
Public Sector - the largest consumer of AI?
Using AI in IT Support for Higher Education with Dr Cris Bloomfield, Architect at Microsoft
Can AI achieve human parity? And why do so many chatbots fail?
Is AI the final step to CHANNEL SHIFT for local councils?