ICS AI
Embracing AI in Education: Lessons from Coleg y Cymoedd's Evaluation Journey
Coleg Y Cymoedd share their experiences of AI evaluation to enhance teaching and learning, with SMART AI Learning Copilot from ICS.AI.
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ICS AI
- Nov 30
- 3 min
Celebrating One Year of ChatGPT: Transforming the UK's Public Sector with Generative AI
Celebrating ChatGPT's 1st year: Transforming UK public sector with generative AI. Revolutionising efficiency, engagement & decision-making.
230
ICS AI
- Nov 2
- 3 min
Leveraging Generative AI Now: Transform Teaching and Learning with SMART AI Learning Copilot
Discover how integrating SMART AI Learning Copilot can revolutionise teaching and learning, ensuring your institution leads the edu sector.
1050
ICS AI
- Nov 2
- 4 min
The Power of Conversational AI: A Lifeline in Times of Crisis
In the face of adversity and crisis, the rapid dissemination of accurate information and effective assistance can make a world of...
110
ICS AI
- Oct 26
- 4 min
Lessons from the Floods: Advancing Disaster Response with AI in Derby
Explore how Derby City Council & ICS.AI's rapid AI response aided residents during the Storm Babet flood, ensuring safety & support.
420
ICS AI
- Sep 29
- 3 min
Generative AI and The Copilot Ecosystem: A New Era for Local Councils
The introduction of generative AI and the Copilot ecosystem mark the onset of the 5th industrial revolution. Join our webinar 19.10.23.
1150
ICS AI
- Aug 14
- 2 min
How Conversational AI Can Streamline the Clearing Process for UK Universities
Drawing on successful parallels from local councils to look at the potential of conversational AI in the context of university clearing.
180
ICS AI
- Aug 11
- 6 min
Overcoming the Challenges of Building a Phone-Based AI Voice Solution: Insights and Best Practices
With rapid advancements in voice technology, we explore the challenges, insights and best practices of building a robust phone AI platform
1680
ICS AI
- Jul 11
- 4 min
Transforming Council Interactions with AI: Marketing Guidelines for a Successful AI Assistant Launch
Guidelines for a successful AI assistant launch, marketing and engagement plan to drive resident adoption.
450
ICS AI
- Jul 5
- 4 min
The Power of Branding: Considerations when building an AI Assistant brand for your council
Why are branding and naming important when launching your AI assistant? Practical advice for local councils to help drive resident adoption
380
ICS AI
- Jun 16
- 8 min
Understanding the Future of AI: An In-Depth Q&A on the EU Artificial Intelligence Act
The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...
820
ICS AI
- May 8
- 3 min
Embracing Phone AI in Customer Service: Transforming Support and Enhancing User Experience
Integrating phone AI into customer service operations can drive efficiency, satisfaction, and cost savings.
730
ICS AI
- May 4
- 3 min
Enhancing Local Elections with Conversational AI: A Game-Changer for UK Councils
How Conversational AI technology, available on multiple channels and accessible 24/7, can help UK councils during elections.
810
ICS AI
- May 2
- 4 min
The Evolution of Voice AI: A Brief History and Future Predictions
In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology
8780
ICS AI
- Apr 26
- 3 min
Empowering Residents with Self-Service Voice Conversational AI: The SMART Phone AI Revolution
The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services
740
ICS AI
- Jan 26
- 3 min
ICS.AI SMART Customer Service powered by ChatGPT triples resident self-service
The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...
980
ICS AI
- Dec 5, 2022
- 4 min
Launching SMART; world's first public sector Conversational AI to guarantee human parity performance
ICS.AI launches SMART, the world's first public sector Conversational AI that guarantees human parity performance
2400
ICS AI
- Nov 14, 2022
- 3 min
SMART Live Chat: How Microsoft Teams and Conversational AI transform student engagement
With Conversational AI and humans working together, you can support students 24/7, automating routine queries, and improving answers to...
260
ICS AI
- Nov 9, 2022
- 4 min
Invest to save: How Conversational AI can shield the public sector from escalating costs
Conversational AI built specifically for the public sector can deflect queries and support interactions with extremely high accuracy...
240
ICS AI
- Aug 15, 2022
- 2 min
Telford and Wrekin Council add three new services to their call centre, thanks to AI
We are excited to announce that Telford and Wrekin Council, the local authority of the year (MJ Awards 2022), are now able to provide...
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