SMART: Staff Copilot
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ONE PLATFORM, MULTIPLE BENEFITS
SMART: Staff Copilot combines multiple capabilities into a single platform, delivering substantial value across your council.
FINANCIAL SAVINGS
Up to £5M annual savings. Cuts purchase costs by 50% and operating costs by 30% vs standalone solutions.
TRANSFORM PRODUCTIVITY
Staff gain up to one day per week with 40% reduction in admin time and 80% faster documentation completion.
ENHANCE SERVICE QUALITY
Deeper resident engagement while reducing assessment backlogs from 6 weeks to 1.
STRENGTHEN COMPLIANCE
Consistent, accurate documentation that meets statutory requirements.
ORGANISATIONAL COHESION
Seamless knowledge sharing across departments with controlled access and consistent information.
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STRATEGIC FUTURE-READINESS
Continuous evolution with vendor-independent architecture that evolves with emerging AI technologies.
USER FEEDBACK
FACILITATE CONSULTING
Donna Dean, Director of Facilitate Consultancy joins Social Care colleagues to review and discuss SMART: Staff Copilot
DERBY CITY COUNCIL
Team members at Derby City Council provide insights into their experience with 'Perrie', Derby's SMART: Staff Copilot
ANDY APPLEYARD - DCC
Andy Appleyard, Director of Adult Social Care Services at Derby City Council provides insights into how SMART: Staff Copilot could address key challenges in social care delivery
YOUR AI PLATFORM FOR TODAY AND TOMORROW
SMART: Staff Copilot establishes a foundation for ongoing AI innovation while avoiding the fragmentation, security concerns, and escalating costs associated with multiple point solutions.
SMART: GPT
PERSONAL AI ASSISTANCE
Provides council staff with safe, secure access to AI assistance designed for local government with guard-railed generative AI.
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Council Knowledge Base: 1,800+ templates tailored to local government
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Policy-Aligned Guardrails: Ensures adherence to council policies and regulations
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Intelligent Documentation: Creates compliant reports, letters and communications
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Meeting Support: Summarise agendas, create minutes, and capture action points
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Consistent Service: Standardise responses and maintain continuity
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Decisional Support: Contextual guidance on complex cases based on council policies
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Enterprise Security: All data remains within your secure environment
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SMART: NOTES
AI POWERED VOICE DOCUMENTATION
Transforms council conversations into accurate, structured records with 98% accuracy, reducing documentation time by 80%.
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Enhanced Engagement: Maintain eye contact and connection without manual note-taking
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Multi-Speaker Recognition: Capture multiple speakers even with background noise
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Multilingual support: Handles multiple accents and languages with automatic translation
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Flexible Recording: Works across in-person meetings, phone calls, and video conferences
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Structured Output: Converts recordings into structured, compliant document templates
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System Integration: Connects directly existing systems like Mosaic and LiquidLogic
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Works Everywhere: Captures conversations offline with automatic synchronisation
ENTERPRISE-GRADE SECURITY
KEY SECURITY FEATURES
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All data stays within your council's secure tenant
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Comprehensive compliance with GDPR and data protection
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Uses existing council security frameworks and controls
INDUSTRY EXPERT'S VIEW
What industry experts are saying about SMART: Staff Copilot
“An exciting opportunity to enhance staff productivity across departments, especially how SMART: Notes capabilities could help streamline EHCP and care assessment documentation. The combination of advanced note-taking and secure AI assistance could be transformative for our teams, particularly in social care where reducing administrative burden means more time spent supporting vulnerable residents.”
Matthew Wallbridge
Chief Operating Officer
“The combination of secure GPT capabilities and SMART: Notes is exciting for our social care and SEND professionals, who see tremendous potential in how it can reduce administrative burden while improving documentation quality. The platform's ability to safely analyse documents, automate engagement with internal services, and enhance productivity across departments, all while maintaining the highest security standards, aligns perfectly with our digital transformation strategy.”
Andy Brammall
Director of Digital & Physical Infrastructure & Customer Engagement
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"SMART: Staff Copilot will transform social work practice. By converting conversations into structured assessments in minutes, it enables practitioners to reclaim nearly a full day each week - time that can be redirected toward meaningful client engagement. This isn’t just about operational efficiency; it’s about enhancing the quality of the engagement, evidencing professional judgment, improving documentation, and most importantly, ensuring that people feel truly heard."
Donna Dean
Director
ADDITIONAL RESOURCES
£5M
Annual Savings
50%
Lower Purchase Costs
30%
Lower Running Cost