The latest research by Sky News  has revealed the scale of UK Government investment in Artificial Intelligence (AI). The analysis, based on data from 2018 onwards, shows more than £3.35 billion spend on AI-related technologies and services across departments and agencies.   The dataset reveals a remarkable British success story among the global giants. ICS.AI has been ranked 23rd overall, securing £18.9 million in public-sector AI contracts . Being recognised within the top

ICS.AI extends its proven AI transformation programme to UK universities, offering a £5M savings guarantee amid the £1.4B sector funding shortfall.

ICS.AI survey finds 77% of UK students rely on free AI tools, with nearly half feeling disadvantaged. Calls grow for universities to bridge the AI gap.

ICS.AI has been recognised by BBN Times as one of the Top 10 UK-Based AI Consulting Firms in 2025, highlighting its leadership in public-sector transformation and innovative use of generative AI.

Derby City Council’s groundbreaking use of AI has captured national headlines, with Councillor Hardyal Dhindsa crediting it for helping avoid bankruptcy. Powered by our AI assistant, Darcie, the council has saved £7.5m while ensuring vital services remain sustainable. This landmark success shows how AI can safeguard the future of local authorities across the UK.

The UK’s public sector is emerging as a global leader in AI innovation. From real-world deployments in councils to international interest in ethical, scalable platforms, the UK's model is setting new standards in public service delivery.

National coverage spotlighted Derby City Council’s AI journey with ICS.AI—pioneering human-in-the-loop tools in adult social care. From ‘Darcie’, the UK’s first generative AI phone assistant, to £7.5m identified savings and 84% fewer transfers, Derby shows how ambition and accountability can transform public services.

South Norfolk and Broadland District Councils have partnered with ICS.AI to launch a 12-month AI pilot, bringing 24/7 phone and web assistants to over 273,000 residents. The initiative aims to cut wait times, boost satisfaction, and support staff by handling routine enquiries more efficiently.

ICS.AI marks AI Appreciation Day with record 127% growth, a landmark £6.3M contract with Cheshire East Council, and plans for 100% growth in 2026 with 50+ new hires. Learn how their SMART: Unified AI Platform is transforming UK public services.

ICS.AI client Derby City Council announces £7.5M AI savings, ICS.AI pledges £5M savings guarantee for other councils

Derby City Council, in partnership with ICS.AI, has launched the UK’s first public sector generative AI phone assistant. The new voice-powered Darcie supports ten languages, operates 24/7, and is already transforming how residents access council services - reducing switchboard demand, improving accessibility and bridging the AI adoption gap.

New all-in-one AI platform for local government staff aims to cut purchase costs by 50% and operating costs by 30% compared to multiple point solutions, while saving staff up to one day per week.

Luke Murphy MP and ICS.AI discuss plans to establish Basingstoke as a national AI hub, driving innovation in public service delivery.

Hillingdon Council partners with ICS.AI to deliver 24/7 AI support, reducing resident wait times and freeing staff for complex cases.

Nation’s first bilingual student recruitment AI assistant delivers over £5.9M in financial benefits for Coleg y Cymoedd.

ICS.AI welcomes Dwayne Johnson as Chief Local Government Officer to spearhead AI transformation across UK local authorities

Podcast: AI Transformation in Local Government - Unpacking Its Potential   In a recent episode of the Northwest Employers Podcast ,...

ICS.AI is excited to announce its expanded partnership with Derby City Council in an innovative AI project with £12.25m annual savings.

ICS.AI is excited to announce its expanded partnership with Derby City Council in an innovative £7 million AI transformation project.

ICS.AI and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement...