ICS AI
Derby City Council’s AI-Powered Phone Assistant handles 62K calls, deflecting 43% away from advisors
Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.
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ICS AI
- Jan 26
- 3 min
ICS.AI SMART Customer Service powered by ChatGPT triples resident self-service
The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...
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ICS AI
- Dec 5, 2022
- 4 min
Launching SMART; world's first public sector Conversational AI to guarantee human parity performance
ICS.AI launches SMART, the world's first public sector Conversational AI that guarantees human parity performance
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ICS AI
- Aug 15, 2022
- 2 min
Telford and Wrekin Council add three new services to their call centre, thanks to AI
We are excited to announce that Telford and Wrekin Council, the local authority of the year (MJ Awards 2022), are now able to provide...
490
ICS AI
- May 31, 2022
- 3 min
1000 council topics handled by AI: Basingstoke and Deane go live with an ICS.AI SMART Assistant
Basingstoke & Deane, ICS.AI's local council, go live with their SMART AI web assistant. It provides 24/7 support to upwards of 180k people.
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ICS AI
- May 9, 2022
- 2 min
Launching the UK's first Human Parity SMART AI Language Model for Universities
Launching our 'human parity’ SMART AI Language Model for Universities, supporting over 835 student topics and 12,500 student questions
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ICS AI
- Apr 12, 2022
- 3 min
Telford and Wrekin Council: Using AI to reduce phone contacts by over 30% and increase online usage
Long term customer Telford and Wrekin Council have recently shared the long term strategic outcomes of working with us. The Council...
790
ICS AI
- Mar 22, 2022
- 2 min
AI powered assistant gives Lewes and Eastbourne residents around the clock support
As market leaders for conversational AI solutions to the UK's public sector, we're pleased to announce we've just provided Lewes and...
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ICS AI
- Sep 13, 2021
- 3 min
Durham University nominated in The Higher Education Awards for Holly AI Assistant
ICS.AI client Durham University nominated for Best Technological or Digital Innovation of the Year in The Higher Education Awards 2021
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ICS AI
- Mar 23, 2021
- 2 min
Lockdown Anniversary - a lost year or a push for innovation
One year after the country’s first lockdown, we shouldn’t dwell on what we’ve lost but focus on how to do better The chaos of the...
730
ICS AI
- Jun 29, 2020
- 2 min
Learn how Southampton City Council's Citizen Assistant is answering 90% of Citizen queries
SOBOT, the Southampton City Council 2nd Generation Chatbot has achieved a 90%+ success rate when answering citizens questions Sobot, the...
3030
ICS AI
- May 20, 2020
- 1 min
Check out ICS.AI's exclusive feature in the latest edition of Transform Magazine! - May 2020
Read our latest feature in Transform Magazine (Issue 17 - May 2020) to learn more on how we helped Cheshire West & Chester Council handle...
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ICS AI
- Apr 6, 2020
- 2 min
ICS.AI chatbot helps Cheshire West & Chester Council handle a 500% increase in COVID-19 questions
ICS.AI are excited to announce that our COVID-19 AI Digital Assistant is now available to help public sector organisations provide...
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ICS AI
- Jul 23, 2019
- 3 min
The Crown Prosecution Service introduce the FLEX Intelligent Workplace and the FLEX AI Employee Bot
The Crown Prosecution Service introduce the FLEX Intelligent Digital Workplace and the FLEX AI Employee Services Chatbot to boost...
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ICS AI
- May 27, 2019
- 2 min
HCPC introduce the FLEX Office 365 intranet solution to support and improve their IT systems
HCPC –the Health and Care Professionals Council are a London based regulatory body set up to protect the public. They hold and publish a...
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ICS AI
- Feb 12, 2019
- 2 min
The Department for Business, Energy & Industrial Strategy introduce the FLEX HR Services Chatbot
The Department for Business, Energy & Industrial Strategy introduce the FLEX HR Services Chatbot to streamline HR Services and improve...
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