ICS.AI
AI Transformation in Local Government - Insights from Northwest Employers Podcast
Podcast: AI Transformation in Local Government - Unpacking Its Potential In a recent episode of the Northwest Employers Podcast ,...
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ICS.AI
Sep 28, 20233 min
Transforming public sector communication with phone-based voice AI
ICS.AI and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement...
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ICS.AI
Sep 21, 20234 min
Telford & Wrekin Council Wins Prestigious APSE Award with AI assistant “Ask Tom”
Telford & Wrekin Council's commitment to enhancing customer service has been recognised at the Association for Public Service Excellence...
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ICS.AI
Jul 17, 20234 min
Derby City Council’s AI-Powered Phone Assistant handles 62K calls, deflecting 43% away from advisors
Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.
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ICS.AI
Jan 26, 20233 min
ICS.AI SMART Customer Service powered by ChatGPT triples resident self-service
The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...
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ICS.AI
Dec 5, 20224 min
Launching SMART; world's first public sector Conversational AI to guarantee human parity performance
ICS.AI launches SMART, the world's first public sector Conversational AI that guarantees human parity performance
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ICS.AI
Aug 15, 20222 min
Telford and Wrekin Council add three new services to their call centre, thanks to AI
We are excited to announce that Telford and Wrekin Council, the local authority of the year (MJ Awards 2022), are now able to provide...
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ICS.AI
May 31, 20223 min
1000 council topics handled by AI: Basingstoke and Deane go live with an ICS.AI SMART Assistant
Basingstoke & Deane, ICS.AI's local council, go live with their SMART AI web assistant. It provides 24/7 support to upwards of 180k people.
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ICS.AI
May 9, 20222 min
Launching the UK's first Human Parity SMART AI Language Model for Universities
Launching our 'human parity’ SMART AI Language Model for Universities, supporting over 835 student topics and 12,500 student questions
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ICS.AI
Apr 12, 20223 min
Telford and Wrekin Council: Using AI to reduce phone contacts by over 30% and increase online usage
Long term customer Telford and Wrekin Council have recently shared the long term strategic outcomes of working with us. The Council...
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ICS.AI
Mar 22, 20222 min