ICS.AI SMART Customer Service powered by ChatGPT triples resident self-service
The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...
ICS.AI SMART Customer Service powered by ChatGPT triples resident self-service
Launching SMART; world's first public sector Conversational AI to guarantee human parity performance
Telford and Wrekin Council add three new services to their call centre, thanks to AI
1000 council topics handled by AI: Basingstoke and Deane go live with an ICS.AI SMART Assistant
Launching the UK's first Human Parity SMART AI Language Model for Universities
Telford and Wrekin Council: Using AI to reduce phone contacts by over 30% and increase online usage
AI powered assistant gives Lewes and Eastbourne residents around the clock support
Durham University nominated in The Higher Education Awards for Holly AI Assistant
Lockdown Anniversary - a lost year or a push for innovation
Learn how Southampton City Council's Citizen Assistant is answering 90% of Citizen queries
Check out ICS.AI's exclusive feature in the latest edition of Transform Magazine! - May 2020
ICS.AI chatbot helps Cheshire West & Chester Council handle a 500% increase in COVID-19 questions
The Crown Prosecution Service introduce the FLEX Intelligent Workplace and the FLEX AI Employee Bot
HCPC introduce the FLEX Office 365 intranet solution to support and improve their IT systems
The Department for Business, Energy & Industrial Strategy introduce the FLEX HR Services Chatbot