ICS.AI SMART Customer Service powered by ChatGPT triples resident self-service
The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...
ICS.AI SMART Customer Service powered by ChatGPT triples resident self-service
Launching SMART; world's first public sector Conversational AI to guarantee human parity performance
SMART Live Chat: How Microsoft Teams and Conversational AI transform student engagement
Invest to save: How Conversational AI can shield the public sector from escalating costs
Telford and Wrekin Council add three new services to their call centre, thanks to AI
AI Assistant discovers 45% of prospective student queries come out of hours
The algorithmic tool freeing ICO's resources
Work in Tech – lessons from the ICS.AI Team
Team building in Tech - ICS.AI Company Day
Deliberately Digital with UCISA
1000 council topics handled by AI: Basingstoke and Deane go live with an ICS.AI SMART Assistant
Launching the UK's first Human Parity SMART AI Language Model for Universities
Telford and Wrekin Council: Using AI to reduce phone contacts by over 30% and increase online usage
Enterprise Awards - Oscars of Technology
AI powered assistant gives Lewes and Eastbourne residents around the clock support
And the Oscar goes to…
More than half of UK's councils cannot be wrong - learn to serve more people with less
ICS.AI paving the way for AI success in the public sector
Durham University: The Journey to Holly
Lockdown Anniversary - a lost year or a push for innovation