Universities across the UK have trialled AI, but only a few have turned pilots into measurable change. This article provides insights from ICS.AI’s Higher Education AI Transformation Webinar with Derby City Council, Jisc and Microsoft, showing how a unified platform approach delivers scale, governance and results - illustrated by Derby’s £7.5m identified savings - and outlines practical next steps, including a free SMART: Unified AI for All Test Drive.

ICS.AI extends its proven AI transformation programme to UK universities, offering a £5M savings guarantee amid the £1.4B sector funding shortfall.

ICS.AI and Derby City Council win Highly Commended Award for Government and Public Sector at the 2025 National AI Awards for their comprehensive public sector AI transformation programme.

ICS.AI proudly sponsored Derby City Council’s Here for Derby Awards 2025, celebrating the outstanding achievements of Team Derby and the #TeamDerby Award win for the Digital Development Team and ICS.AI partnership, transforming services through AI innovation.

ICS.AI recognised as One to Watch in the LDC Top 50 Most Ambitious Business Leaders 2025, celebrating innovation and impact in public sector AI.

ICS.AI survey finds 77% of UK students rely on free AI tools, with nearly half feeling disadvantaged. Calls grow for universities to bridge the AI gap.

ICS.AI has been recognised by BBN Times as one of the Top 10 UK-Based AI Consulting Firms in 2025, highlighting its leadership in public-sector transformation and innovative use of generative AI.

Derby City Council’s groundbreaking use of AI has captured national headlines, with Councillor Hardyal Dhindsa crediting it for helping avoid bankruptcy. Powered by our AI assistant, Darcie, the council has saved £7.5m while ensuring vital services remain sustainable. This landmark success shows how AI can safeguard the future of local authorities across the UK.

South Norfolk and Broadland District Councils have partnered with ICS.AI to launch a 12-month AI pilot, bringing 24/7 phone and web assistants to over 273,000 residents. The initiative aims to cut wait times, boost satisfaction, and support staff by handling routine enquiries more efficiently.

We’re thrilled to be named a finalist for the AI Excellence in Innovation Award at the South Coast Tech & Innovation Awards 2025—recognising our impact in delivering trusted, high-value AI for the UK public sector.

ICS.AI named finalist in two National AI Awards 2025 categories: AI Award for Government and Public Sector with Derby City Council, and Alan Turing AI Innovator. Celebrating excellence in public sector AI transformation.

ICS.AI brings GPT-5 to the SMART: Unified AI Platform, delivering affordable, flexible and safe AI for every public-sector employee. Unlock smarter triage, richer staff support, and end-to-end automation - governed, grounded, and model-flexible by design.

ICS.AI marks AI Appreciation Day with record 127% growth, a landmark £6.3M contract with Cheshire East Council, and plans for 100% growth in 2026 with 50+ new hires. Learn how their SMART: Unified AI Platform is transforming UK public services.

ICS.AI, one of the UK's fastest-growing AI companies, has appointed Tim Irons as Chief Financial Officer to strengthen its leadership team during a period of accelerated expansion. With over 18 years in senior finance roles and proven expertise in private equity, M&A, and fundraising, Irons will support the company's ambitious growth phase while maintaining strong financial controls and governance. His appointment reflects ICS.AI's commitment to scaling responsibly as demand

ICS.AI client Derby City Council announces £7.5M AI savings, ICS.AI pledges £5M savings guarantee for other councils

ICS.AI has been named as one of the UK's leading AI companies, securing the 9th position in TechRound's prestigious AI 35 list for 2025! 

Double recognition for ICS.AI as Technology Advancement finalist at Central South Business Awards. Leading AI transformation in the public sector.

ICS.AI has been shortlisted for the prestigious "AI Innovation of the Year" award at the 2025 Thames Valley Tech & Innovation Awards - highlighting our ongoing commitment to transforming the UK public sector through cutting-edge AI solutions that drive efficiency, enhance service delivery, and create sustainable financial models.

Derby City Council, in partnership with ICS.AI, has launched the UK’s first public sector generative AI phone assistant. The new voice-powered Darcie supports ten languages, operates 24/7, and is already transforming how residents access council services - reducing switchboard demand, improving accessibility and bridging the AI adoption gap.

ICS.AI was recognised in parliament for its role in transforming public services through AI. MP Luke Murphy and the Secretary of State Peter Kyle praised the company’s contributions to efficiency and innovation across the UK public sector.