ICS.AI has commissioned a landmark study with the University of Sheffield to improve how public sector AI understands UK accents and dialects, setting a new standard for ethical, inclusive conversational AI.

New national survey of 2,000 UK employees reveals strong support for AI at work – but clear expectations for human oversight, accountability and readiness. Download the full ICS.AI report.

Derby City Council have been named finalists at the iESE Public Sector Transformation Awards 2026 in the "AI in Public Services" category, for leading the AI revolution in local government.

A national survey of 2,000 UK employees reveals how AI is already used at work and in public services, where trust still matters most, and why organisations must move from AI pilots to responsible, AI-native operation.

We've expanded from Local Government to 7 UK public sectors with 319 G-Cloud 15 listings. Discover our SMART AI platform for councils, NHS, education and more.

Bristol City Council is now live with Briz, a new 24/7 digital assistant supporting residents by phone and online, while ensuring urgent and complex enquiries reach human advisors.

ICS.AI launches the UK’s first AI operating model with guaranteed savings as Derby City Council identifies £12m in benefits from AI transformation.

Derby City Council featured on ITV News for its AI transformation, reporting £12 million in impact through demand management and a human-in-the-loop operating model.

Derby City Council’s AI innovation was referenced in the House of Lords, highlighting how local government AI is shaping national debate on ethical, inclusive adoption.

The Governor of the Bank of England has said AI will not cause mass unemployment. This blog explains why the evidence supports that view, how AI reshapes tasks rather than jobs, and why human accountability and governance remain essential to the future of work.

ICS.AI highlights Scotland as a blueprint for AI-powered public services after Renfrewshire Council wins top awards following the success of AI assistant Millie.

ICS.AI has been ranked number 4 in the TechRound 100 for 2025, highlighting our leadership in public sector AI transformation through the SMART: Unified AI Platform.

Universities across the UK have trialled AI, but only a few have turned pilots into measurable change. This article provides insights from ICS.AI’s Higher Education AI Transformation Webinar with Derby City Council, Jisc and Microsoft, showing how a unified platform approach delivers scale, governance and results - illustrated by Derby’s £7.5m identified savings - and outlines practical next steps, including a free SMART: Unified AI for All Test Drive.

ICS.AI extends its proven AI transformation programme to UK universities, offering a £5M savings guarantee amid the £1.4B sector funding shortfall.

ICS.AI and Derby City Council win Highly Commended Award for Government and Public Sector at the 2025 National AI Awards for their comprehensive public sector AI transformation programme.

ICS.AI proudly sponsored Derby City Council’s Here for Derby Awards 2025, celebrating the outstanding achievements of Team Derby and the #TeamDerby Award win for the Digital Development Team and ICS.AI partnership, transforming services through AI innovation.

ICS.AI recognised as One to Watch in the LDC Top 50 Most Ambitious Business Leaders 2025, celebrating innovation and impact in public sector AI.

ICS.AI survey finds 77% of UK students rely on free AI tools, with nearly half feeling disadvantaged. Calls grow for universities to bridge the AI gap.

ICS.AI has been recognised by BBN Times as one of the Top 10 UK-Based AI Consulting Firms in 2025, highlighting its leadership in public-sector transformation and innovative use of generative AI.

Derby City Council’s groundbreaking use of AI has captured national headlines, with Councillor Hardyal Dhindsa crediting it for helping avoid bankruptcy. Powered by our AI assistant, Darcie, the council has saved £7.5m while ensuring vital services remain sustainable. This landmark success shows how AI can safeguard the future of local authorities across the UK.