ICS AI
ICS.AI SMART Customer Service powered by ChatGPT triples resident self-service
The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...
top of page
Learn with our Latest Blogs, Guides and Events
Search
ICS AI
- Dec 5, 2022
- 4 min
Launching SMART; world's first public sector Conversational AI to guarantee human parity performance
ICS.AI launches SMART, the world's first public sector Conversational AI that guarantees human parity performance
1440
ICS AI
- Nov 14, 2022
- 3 min
SMART Live Chat: How Microsoft Teams and Conversational AI transform student engagement
With Conversational AI and humans working together, you can support students 24/7, automating routine queries, and improving answers to...
140
ICS AI
- Nov 9, 2022
- 4 min
Invest to save: How Conversational AI can shield the public sector from escalating costs
Conversational AI built specifically for the public sector can deflect queries and support interactions with extremely high accuracy...
160
ICS AI
- Aug 15, 2022
- 2 min
Telford and Wrekin Council add three new services to their call centre, thanks to AI
We are excited to announce that Telford and Wrekin Council, the local authority of the year (MJ Awards 2022), are now able to provide...
430
ICS AI
- Aug 3, 2022
- 7 min
AI Assistant discovers 45% of prospective student queries come out of hours
Deploying AI at critical parts of the student journey with Durham University Durham is using Conversational AI to redesign their...
630
ICS AI
- Aug 3, 2022
- 4 min
The algorithmic tool freeing ICO's resources
The ICO talked to Government Transformation recently about their digital transformation strategy, their success with AI and the part...
620
ICS AI
- Jul 22, 2022
- 3 min
Work in Tech – lessons from the ICS.AI Team
What makes a start-up successful? It’s always the people. People behind the technology, the processes and the relationships make it all...
1400
ICS AI
- Jul 19, 2022
- 2 min
Team building in Tech - ICS.AI Company Day
With teams going hybrid, it's even more important to stop and connect. After our action-packed Company Day, we're ready and set to...
1010
ICS AI
- Jul 12, 2022
- 2 min
Deliberately Digital with UCISA
Our team had a blast at the UCISA Deliberately Digital event last week! We believe that as a member-led professional body for digital...
290
ICS AI
- May 31, 2022
- 3 min
1000 council topics handled by AI: Basingstoke and Deane go live with an ICS.AI SMART Assistant
Basingstoke & Deane, ICS.AI's local council, go live with their SMART AI web assistant. It provides 24/7 support to upwards of 180k people.
480
ICS AI
- May 9, 2022
- 2 min
Launching the UK's first Human Parity SMART AI Language Model for Universities
Launching our 'human parity’ SMART AI Language Model for Universities, supporting over 835 student topics and 12,500 student questions
860
ICS AI
- Apr 12, 2022
- 3 min
Telford and Wrekin Council: Using AI to reduce phone contacts by over 30% and increase online usage
Long term customer Telford and Wrekin Council have recently shared the long term strategic outcomes of working with us. The Council...
720
ICS AI
- Apr 8, 2022
- 1 min
Enterprise Awards - Oscars of Technology
What an amazing night we've had during #EnterpriseAwards dinner in Goldsmith’s Hall this Wednesday! More than 3 years after the pandemic...
1590
ICS AI
- Mar 22, 2022
- 2 min
AI powered assistant gives Lewes and Eastbourne residents around the clock support
As market leaders for conversational AI solutions to the UK's public sector, we're pleased to announce we've just provided Lewes and...
1471
ICS AI
- Mar 15, 2022
- 1 min
And the Oscar goes to…
Selecting the best of UK's Technology Entrepreneurs How does it feel to be nominated for an Oscar? Here, at ICS.AI, we already know…...
800
ICS AI
- Nov 24, 2021
- 4 min
More than half of UK's councils cannot be wrong - learn to serve more people with less
We explore how to augment all channels with AI for the good of the citizens We've just hit a record – our event discussing AI Channel...
360
ICS AI
- Nov 4, 2021
- 4 min
ICS.AI paving the way for AI success in the public sector
At ICS.AI we love what we do and we are proud to be the UK’s fastest growing AI company and Microsoft Gold Partner. We care about what we...
580
ICS AI
- Oct 22, 2021
- 6 min
Durham University: The Journey to Holly
Read how Durham University supported their student recruitment team with an ethical AI assistant, Holly, available 24/7 built byICS.AI
2010
ICS AI
- Mar 23, 2021
- 2 min
Lockdown Anniversary - a lost year or a push for innovation
One year after the country’s first lockdown, we shouldn’t dwell on what we’ve lost but focus on how to do better The chaos of the...
710
Anchor 1
bottom of page