ICS AI
Embracing AI in Education: Lessons from Coleg y Cymoedd's Evaluation Journey
Coleg Y Cymoedd share their experiences of AI evaluation to enhance teaching and learning, with SMART AI Learning Copilot from ICS.AI.
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ICS AI
- Sep 28
- 3 min
Transforming public sector communication with phone-based voice AI
ICS.AI and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement...
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ICS AI
- Sep 21
- 4 min
Telford & Wrekin Council Wins Prestigious APSE Award with AI assistant “Ask Tom”
Telford & Wrekin Council's commitment to enhancing customer service has been recognised at the Association for Public Service Excellence...
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ICS AI
- Jul 17
- 4 min
Derby City Council’s AI-Powered Phone Assistant handles 62K calls, deflecting 43% away from advisors
Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.
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ICS AI
- Aug 3, 2022
- 7 min
AI Assistant discovers 45% of prospective student queries come out of hours
Deploying AI at critical parts of the student journey with Durham University Durham is using Conversational AI to redesign their...
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ICS AI
- Aug 3, 2022
- 4 min
The algorithmic tool freeing ICO's resources
The ICO talked to Government Transformation recently about their digital transformation strategy, their success with AI and the part...
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ICS AI
- May 3, 2022
- 6 min
Telford and Wrekin council share their journey to successful AI driven channel shift
Hear first hand from Telford and Wrekin Council on how their channel shift successes were accelerated with a conversational AI assistant.
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ICS AI
- Mar 16, 2022
- 4 min
Experts in Conversational AI: Interview with ICS.AI's Data Analyst
Shubhangi Goyal is ICS.AI's resident Data Analyst. She works across the business on ensuring data accuracy and providing insights both...
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ICS AI
- Mar 11, 2022
- 3 min
Experts in Conversational AI: Interview with ICS.AI's Developer Manager
Paulo Lemos is our Developer Manager, working to create and maintain our Artificial Intelligence assistants. Can you give us an insight...
780
ICS AI
- Dec 30, 2021
- 8 min
Using AI in IT Support for Higher Education with Dr Cris Bloomfield, Architect at Microsoft
Find out how IT support can be better deployed as higher education organisations adapt to Covid 19. AI can be a catalyst for improvements
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ICS AI
- Nov 12, 2021
- 8 min
James Marshall shares how Southampton City Council have achieved true AI channel shift
Discover how Southampton City Council deployed an AI assistant & automated 30,000 inbound query responses from residents 24 hours a day.
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ICS AI
- Nov 4, 2021
- 4 min
ICS.AI paving the way for AI success in the public sector
At ICS.AI we love what we do and we are proud to be the UK’s fastest growing AI company and Microsoft Gold Partner. We care about what we...
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ICS AI
- Oct 18, 2021
- 5 min
Interview with Gemma Hancox, Customer Contact Group Manager at Telford and Wrekin Council
ICS.AI interview with Gemma Hancox from Telford and Wrekin Council. Find out about their digital transformation journey using AI assistants.
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