SMART: Staff Copilot unifies AI capabilities for local government, combining secure generative AI with intelligent voice documentation to save councils up to £5M annually, reduce documentation time by 80%, and give social workers back one day per week to focus on residents.

Podcast: AI Transformation in Local Government - Unpacking Its Potential   In a recent episode of the Northwest Employers Podcast ,...

Interview with Gary Innes, Customer Service Manager at Renfrewshire Council In today’s dynamic public service environment, integrating...

Coleg Y Cymoedd share their experiences of AI evaluation to enhance teaching and learning, with SMART AI Learning Copilot from ICS.AI.

ICS.AI and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement...

Telford & Wrekin Council's commitment to enhancing customer service has been recognised at the Association for Public Service Excellence...

Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.

With many roles unfilled, human parity AI and process automation could help trouble-shoot essential service provision In our...

We were recently joined by one of our founding Further Education (FE) customers - New College Lanarkshire – at a webinar to talk about...

Deploying AI at critical parts of the student journey with Durham University Durham is using Conversational AI to redesign their...

The ICO talked to Government Transformation recently about their digital transformation strategy, their success with AI and the part...

Hear first hand from Telford and Wrekin Council on how their channel shift successes were accelerated with a conversational AI assistant.

Shubhangi Goyal is ICS.AI's resident Data Analyst. She works across the business on ensuring data accuracy and providing insights both...

Paulo Lemos is our Developer Manager, working to create and maintain our Artificial Intelligence assistants. Can you give us an insight...

Find out how IT support can be better deployed as higher education organisations adapt to Covid 19. AI can be a catalyst for improvements

Discover how Southampton City Council deployed an AI assistant & automated 30,000 inbound query responses from residents 24 hours a day.

At ICS.AI we love what we do and we are proud to be the UK’s fastest growing AI company and Microsoft Gold Partner. We care about what we...

ICS.AI interview with Gemma Hancox from Telford and Wrekin Council. Find out about their digital transformation journey using AI assistants.