ICS.AI
AI Transformation in Local Government - Insights from Northwest Employers Podcast
Podcast: AI Transformation in Local Government - Unpacking Its Potential In a recent episode of the Northwest Employers Podcast ,...
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ICS.AI
Nov 30, 20234 min
Embracing AI in Education: Lessons from Coleg y Cymoedd's Evaluation Journey
Coleg Y Cymoedd share their experiences of AI evaluation to enhance teaching and learning, with SMART AI Learning Copilot from ICS.AI.
1040
ICS.AI
Sep 28, 20233 min
Transforming public sector communication with phone-based voice AI
ICS.AI and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement...
610
ICS.AI
Sep 21, 20234 min
Telford & Wrekin Council Wins Prestigious APSE Award with AI assistant “Ask Tom”
Telford & Wrekin Council's commitment to enhancing customer service has been recognised at the Association for Public Service Excellence...
410
ICS.AI
Jul 17, 20234 min
Derby City Council’s AI-Powered Phone Assistant handles 62K calls, deflecting 43% away from advisors
Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.
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ICS.AI
Aug 3, 20227 min
AI Assistant discovers 45% of prospective student queries come out of hours
Deploying AI at critical parts of the student journey with Durham University Durham is using Conversational AI to redesign their...
210
ICS.AI
Aug 3, 20224 min
The algorithmic tool freeing ICO's resources
The ICO talked to Government Transformation recently about their digital transformation strategy, their success with AI and the part...
850
ICS.AI
May 3, 20226 min
Telford and Wrekin council share their journey to successful AI driven channel shift
Hear first hand from Telford and Wrekin Council on how their channel shift successes were accelerated with a conversational AI assistant.
950
ICS.AI
Mar 16, 20224 min
Experts in Conversational AI: Interview with ICS.AI's Data Analyst
Shubhangi Goyal is ICS.AI's resident Data Analyst. She works across the business on ensuring data accuracy and providing insights both...
710
ICS.AI
Mar 11, 20223 min
Experts in Conversational AI: Interview with ICS.AI's Developer Manager
Paulo Lemos is our Developer Manager, working to create and maintain our Artificial Intelligence assistants. Can you give us an insight...
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