Discover how ICS.AI has transformed into an AI-native organisation - empowering every employee to innovate, experiment, and deliver real impact through AI. Learn how curiosity, connection, and purpose are redefining how we work.

The UK’s public sector is emerging as a global leader in AI innovation. From real-world deployments in councils to international interest in ethical, scalable platforms, the UK's model is setting new standards in public service delivery.

Discover how Derby City Council identified £7.5M in savings through council-wide AI transformation. This comprehensive summary of the UK's 2nd largest local government event of 2025 covers their unified platform strategy, real-world applications, and proven results across customer service, social care, and financial management.

ICS.AI's Chief Local Government Director Dwayne Johnson was recently featured on the AI in Social Care podcast, sharing insights on how councils like Derby are using AI to save millions while improving services for residents.

Our CEO Martin Neale was recently featured on the ScaleUp Group's "AI Beyond the Hype" podcast, exploring how AI is reshaping public sector services and the rapid evolution of AI technology.

Explore how Coleg Y Cymoedd and Nottingham Trent University are leveraging ICS.AI’s unified platform to drive student recruitment, enhance services, and transform teaching and learning, with measurable outcomes and transformative ROI.

Discover how AI is transforming adult social care across the UK. In this conversation with ICS.AI's Dwayne Johnson, we explore how councils are using intelligent tools to predict needs, automate admin, and support vulnerable people, while protecting the human touch at the heart of care.

SMART: Staff Copilot unifies AI capabilities for local government, combining secure generative AI with intelligent voice documentation to save councils up to £5M annually, reduce documentation time by 80%, and give social workers back one day per week to focus on residents.

Podcast: AI Transformation in Local Government - Unpacking Its Potential   In a recent episode of the Northwest Employers Podcast ,...

Interview with Gary Innes, Customer Service Manager at Renfrewshire Council In today’s dynamic public service environment, integrating...

Coleg Y Cymoedd share their experiences of AI evaluation to enhance teaching and learning, with SMART AI Learning Copilot from ICS.AI.

ICS.AI and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement...

Telford & Wrekin Council's commitment to enhancing customer service has been recognised at the Association for Public Service Excellence...

Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.

With many roles unfilled, human parity AI and process automation could help trouble-shoot essential service provision In our...

We were recently joined by one of our founding Further Education (FE) customers - New College Lanarkshire – at a webinar to talk about...

Deploying AI at critical parts of the student journey with Durham University Durham is using Conversational AI to redesign their...

The ICO talked to Government Transformation recently about their digital transformation strategy, their success with AI and the part...

Hear first hand from Telford and Wrekin Council on how their channel shift successes were accelerated with a conversational AI assistant.

Shubhangi Goyal is ICS.AI's resident Data Analyst. She works across the business on ensuring data accuracy and providing insights both...