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SMART Adult Social Care Copilot


With the SMART Adult Social Care Copilot, cutting-edge technology enhances compassionate care. Facing the dual challenge of meeting resident outcomes and supporting carers within tight resources, this innovative solution integrates generative AI to revolutionise adult social care delivery.

This Copilot optimises efficiency, enhances care worker skills, and improves user experiences, potentially cutting costs by 10-25% without sacrificing service quality. It streamlines assessment processes, supports workforce management, and aligns financial strategies with service excellence, freeing staff to focus on complex cases.

By automating routine tasks and standardising service delivery, our Copilot empowers social workers to dedicate more time to critical decision-making and high-risk tasks. This not only improves productivity but also ensures personalised, equitable care for residents, fostering independence and reducing reliance on council-funded services.

Embrace the SMART Adult Social Care Copilot for a more sustainable, efficient, and quality-focused approach to social care, paving the way for a system that truly puts residents and carers first.


Aim: Prevent, delay and reduce the numbers of people needing formal adult social care ​

SMART AI Social Care Copilot pillars


  • Community Capacity​

  • Prevention​

  • Services to Support Independence​

  • Proportionate Assessments​

  • Resolution at Front Door​

  • Home First Approach​

  • Digital First Approach​

  • Strength Based Practice


  • Maximising Income - Upstreaming Financial Assessments, ​Benefits Maximisation​

  • Maximising Continuing Health Care

  • ​Reviewing Existing Cases​

  • Safeguarding – Managing Demand​

  • Support to Self-Funders​

  • Shared Lives


SMART AI Social Care External Copilot
SMART AI Social Care Copilot Features


  • Generative AI Integration: Uses advanced AI to streamline assessment processes and support planning.

  • Enquiry Management: Directs residents to the right services and information quickly and efficiently.

  • Contact Assessments: Facilitates initial assessments to understand resident needs without delay.

  • Unscheduled Reviews: Offers flexibility to address immediate concerns or changes in resident circumstances.

  • Safeguarding Enquiries: Ensures rapid response to safeguarding concerns, prioritising resident safety.

  • Self-Service Financial Assessments: Enables residents to independently assess their financial contribution to care services.

  • Enquiries Inbox Management: Streamlines responses to general enquiries, ensuring timely and accurate information.

  • Multichannel Communication: Enables service access via web, phone, and email for better accessibility.


  • Improved Accessibility: Makes finding and accessing services easier and faster for all residents.

  • Enhanced Support: Provides timely, personalised assessments and reviews, ensuring needs are quickly identified and addressed.

  • Increased Safety: Prioritises resident safety with immediate attention to safeguarding enquiries.

  • Financial Transparency: Offers tools for self-assessment, promoting understanding and transparency around care contributions.

  • Efficient Information Retrieval: Ensures quick and accurate answers to enquiries, enhancing overall service satisfaction.

  • Improved User Experience: Delivers an intuitive and efficient service for residents, enhancing satisfaction and engagement with social care services.

  • Inclusive Service Delivery: Ensures all residents, regardless of language or ability, can access and benefit from social care services.

SMART AI Social Care Copilot Benefits


SMART AI Social Care Internal Copilot
SMART AI Social Care Internal Copilot Features


  • Generative AI Integration: Uses advanced AI to streamline assessment processes and support planning.

  • Enquiry Management: Assists in efficiently handling and triaging internal queries and resident interactions.

  • Care Assessments: Supports detailed assessments of resident care needs, optimising care planning.

  • Scheduled Care Reviews: Automates the scheduling and management of regular care reviews to ensure ongoing suitability of care plans.

  • Financial Assessments: Facilitates accurate assessments of residents' financial situations for care contributions.

  • Circumstance Checks: Enables timely updates and checks on changes in residents' circumstances that might affect their care.

  • Efficiency Enhancement: Minimises routine task time, focusing staff on critical cases.

  • Data-Driven Insights: Offers analytics for proactive care and optimal resource use.

  • Workforce Empowerment: Frees up social workers' time by automating admin tasks, enhancing capacity for critical decision-making.

  • Scalability: Adjusts and expands to meet growing service demands without losing quality.


  • Increased Productivity: Enables social care teams to manage workloads more effectively, increasing overall productivity and service quality.

  • Enhanced Skills: Provides tools and insights that help care workers develop their skills and improve their service delivery.

  • Streamlined Operations: Simplifies complex processes, making it easier for councils to manage social care services and respond to resident needs promptly.

  • Streamlined Workflows: Reduces administrative burdens, allowing staff to focus on high-value tasks.

  • Enhanced Decision Making: Provides comprehensive data for better care planning and decision-making.

  • Efficiency Gains: Automates routine processes, saving time and reducing errors.

  • Improved Quality: Supports personalised, up-to-date care planning for better resident outcomes.

  • Resource Optimisation: Helps allocate staff and resources more effectively, enhancing service delivery.

SMART AI Social Care Internal Copilot Benefits


SMART AI Copilot


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