ICS AI
Embracing Phone AI in Customer Service: Transforming Support and Enhancing User Experience
Integrating phone AI into customer service operations can drive efficiency, satisfaction, and cost savings.
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ICS AI
- May 4
- 3 min
Enhancing Local Elections with Conversational AI: A Game-Changer for UK Councils
How Conversational AI technology, available on multiple channels and accessible 24/7, can help UK councils during elections.
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ICS AI
- May 2
- 4 min
The Evolution of Voice AI: A Brief History and Future Predictions
In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology
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ICS AI
- Apr 26
- 3 min
Empowering Residents with Self-Service Voice Conversational AI: The SMART Phone AI Revolution
The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services
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ICS AI
- Jan 29, 2021
- 1 min
New Podcast with Microsoft explores the benefits of AI Omni Channel technology
Listen to our exclusive podcast with Microsoft to discover how Omni Channel can help with Digital channel shift, self-service and...
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ICS AI
- Jan 14, 2021
- 1 min
Check out our latest Resident Engagement article featured in this month's Digital Bark magazine
ICS.AI are thrilled to announce that our article featured in this month’s Digital Bark magazine is now available. In the article, Martin...
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ICS AI
- Dec 3, 2020
- 2 min
Start your Free trial of the UK’s best performing Local Government AI Citizen Assistant today
Start your FREE trial today and try out the UK’s top performing Local Government Digital Assistant currently successful answering 90%+ of...
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ICS AI
- Nov 19, 2020
- 1 min
ICS.AI attend the iESE Conference - November 2020
ICS.AI would firstly like to thank iESE for inviting us to their Local Government virtual conference last week, it was great session to...
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ICS AI
- Oct 13, 2020
- 1 min
Download our FREE White Paper on Digital Citizen Engagement using AI Assistants, October 2020
Trends toward citizen digital self-service and remote working have accelerated dramatically because of COVID-19, creating an opportunity...
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ICS AI
- Oct 1, 2020
- 1 min
ICS.AI Cloud solution portfolio of software and services is now available on G-Cloud 12
We are delighted to announce that our ICS.AI cloud solution portfolio of software and services is available, updated and live on G Cloud...
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ICS AI
- Sep 28, 2020
- 2 min
ICS.AI become Charter Members of the Microsoft 365 Content Services Program featuring Project Cortex
ICS.AI are excited to announce that we have been chosen to become a Charter Member of the Microsoft 365 Content Services Partner Program....
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