top of page
Learn with our Latest Blogs, Guides and Events


Deliberately Digital with UCISA
Our team had a blast at the UCISA Deliberately Digital event last week! We believe that as a member-led professional body for digital...
ICS AI
Jul 12, 20222 min read


5 things you need to know before investing in an AI product
AI products promise countless benefits, including operating cost reductions, better user experience and, most importantly, contact...
ICS AI
Jul 7, 20223 min read


With AI and Machine Learning, more college students can finish their training
Colleges can now identify students at significant risk of premature withdrawal far earlier in the academic year allowing timely...
ICS AI
Jun 1, 20223 min read


1000 council topics handled by AI: Basingstoke and Deane go live with an ICS.AI SMART Assistant
Basingstoke & Deane, ICS.AI's local council, go live with their SMART AI web assistant. It provides 24/7 support to upwards of 180k people.
ICS AI
May 31, 20223 min read


Launching the UK's first Human Parity SMART AI Language Model for Universities
Launching our 'human parity’ SMART AI Language Model for Universities, supporting over 835 student topics and 12,500 student questions
ICS AI
May 9, 20222 min read


Telford and Wrekin council share their journey to successful AI driven channel shift
Hear first hand from Telford and Wrekin Council on how their channel shift successes were accelerated with a conversational AI assistant.
ICS AI
May 3, 20226 min read


Telford and Wrekin Council: Using AI to reduce phone contacts by over 30% and increase online usage
Long term customer Telford and Wrekin Council have recently shared the long term strategic outcomes of working with us. The Council...
ICS AI
Apr 12, 20223 min read


Enterprise Awards - Oscars of Technology
What an amazing night we've had during #EnterpriseAwards dinner in Goldsmith’s Hall this Wednesday! More than 3 years after the pandemic...
ICS AI
Apr 8, 20221 min read


AI powered assistant gives Lewes and Eastbourne residents around the clock support
As market leaders for conversational AI solutions to the UK's public sector, we're pleased to announce we've just provided Lewes and...
ICS AI
Mar 22, 20222 min read


Public Sector - the largest consumer of AI?
The possibilities of AI in the Public Sector are limitless. Why? Because when it's not about profit, it is about peoples' lives Martin...
ICS AI
Mar 17, 20223 min read


Experts in Conversational AI: Interview with ICS.AI's Data Analyst
Shubhangi Goyal is ICS.AI's resident Data Analyst. She works across the business on ensuring data accuracy and providing insights both...
ICS AI
Mar 16, 20224 min read


And the Oscar goes to…
Selecting the best of UK's Technology Entrepreneurs How does it feel to be nominated for an Oscar? Here, at ICS.AI, we already know…...
ICS AI
Mar 15, 20221 min read


Experts in Conversational AI: Interview with ICS.AI's Developer Manager
Paulo Lemos is our Developer Manager, working to create and maintain our Artificial Intelligence assistants. Can you give us an insight...
ICS AI
Mar 11, 20223 min read


Using AI in IT Support for Higher Education with Dr Cris Bloomfield, Architect at Microsoft
Find out how IT support can be better deployed as higher education organisations adapt to Covid 19. AI can be a catalyst for improvements
ICS AI
Dec 30, 20218 min read


Can AI achieve human parity? And why do so many chatbots fail?
Can AI be as smart as humans? Probably not, but in a practical sense we need AI to perform specific tasks automatically and accurately.
ICS AI
Dec 15, 20213 min read


Is AI the final step to CHANNEL SHIFT for local councils?
Local government should start augmenting existing channels with high-performing, customizable and well-trained AI. Find out how with ICS.AI.
ICS AI
Dec 6, 20212 min read


Artificial Intelligence: The new way to be the leaders in innovation for the Public Sector
The NHS almost relies on a degree of slave labour to make it work Imagine there was a solution that increased productivity, decreased...
ICS AI
Nov 24, 20215 min read


More than half of UK's councils cannot be wrong - learn to serve more people with less
We explore how to augment all channels with AI for the good of the citizens We've just hit a record – our event discussing AI Channel...
ICS AI
Nov 24, 20214 min read


James Marshall shares how Southampton City Council have achieved true AI channel shift
Discover how Southampton City Council deployed an AI assistant & automated 30,000 inbound query responses from residents 24 hours a day.
ICS AI
Nov 12, 20218 min read


ICS.AI paving the way for AI success in the public sector
At ICS.AI we love what we do and we are proud to be the UK’s fastest growing AI company and Microsoft Gold Partner. We care about what we...
ICS AI
Nov 4, 20214 min read
bottom of page
