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Learn with our Latest Blogs, Guides and Events


Telford and Wrekin Council: Using AI to reduce phone contacts by over 30% and increase online usage
Long term customer Telford and Wrekin Council have recently shared the long term strategic outcomes of working with us. The Council...
ICS AI
Apr 12, 20223 min read


Enterprise Awards - Oscars of Technology
What an amazing night we've had during #EnterpriseAwards dinner in Goldsmith’s Hall this Wednesday! More than 3 years after the pandemic...
ICS AI
Apr 8, 20221 min read


AI powered assistant gives Lewes and Eastbourne residents around the clock support
As market leaders for conversational AI solutions to the UK's public sector, we're pleased to announce we've just provided Lewes and...
ICS AI
Mar 22, 20222 min read


And the Oscar goes to…
Selecting the best of UK's Technology Entrepreneurs How does it feel to be nominated for an Oscar? Here, at ICS.AI, we already know…...
ICS AI
Mar 15, 20221 min read


More than half of UK's councils cannot be wrong - learn to serve more people with less
We explore how to augment all channels with AI for the good of the citizens We've just hit a record – our event discussing AI Channel...
ICS AI
Nov 24, 20214 min read


ICS.AI paving the way for AI success in the public sector
At ICS.AI we love what we do and we are proud to be the UK’s fastest growing AI company and Microsoft Gold Partner. We care about what we...
ICS AI
Nov 4, 20214 min read


Durham University: The Journey to Holly
Read how Durham University supported their student recruitment team with an ethical AI assistant, Holly, available 24/7 built byICS.AI
ICS AI
Oct 22, 20216 min read


Lockdown Anniversary - a lost year or a push for innovation
One year after the country’s first lockdown, we shouldn’t dwell on what we’ve lost but focus on how to do better The chaos of the...
ICS AI
Mar 23, 20212 min read


New Podcast with Microsoft explores the benefits of AI Omni Channel technology
Listen to our exclusive podcast with Microsoft to discover how Omni Channel can help with Digital channel shift, self-service and...
ICS AI
Jan 29, 20211 min read


ICS.AI are now proud members of the Co-operative Council's Innovation Network
ICS.AI are excited to announce that we are now proud members of the Co-operative Councils' Innovation Network (CCIN). Sharing similar...
ICS AI
Jan 15, 20211 min read


Check out our latest Resident Engagement article featured in this month's Digital Bark magazine
ICS.AI are thrilled to announce that our article featured in this month’s Digital Bark magazine is now available. In the article, Martin...
ICS AI
Jan 14, 20211 min read


ICS.AI join the the Dynamic Purchasing System Marketplace suppliers list
ICS.AI are thrilled to announce that we have now been added to the DPS suppliers list. DPS offer simple routes to purchase Artificial...
ICS AI
Dec 16, 20201 min read


ICS.AI are excited to announce that our AI Assistant went live today on Durham Universities Website
ICS.AI are excited to announce that our latest AI Assistant went live today on Durham Universities website! Click here to try the AI...
ICS AI
Dec 11, 20201 min read


Start your Free trial of the UK’s best performing Local Government AI Citizen Assistant today
Start your FREE trial today and try out the UK’s top performing Local Government Digital Assistant currently successful answering 90%+ of...
ICS AI
Dec 3, 20202 min read


ICS.AI attend the iESE Conference - November 2020
ICS.AI would firstly like to thank iESE for inviting us to their Local Government virtual conference last week, it was great session to...
ICS AI
Nov 19, 20201 min read


Modern Slavery Statement
ICS.AI is committed to improving our practices to combat slavery and human trafficking. We have a zero-tolerance approach to human...
ICS AI
Oct 15, 20201 min read


ICS.AI Cloud solution portfolio of software and services is now available on G-Cloud 12
We are delighted to announce that our ICS.AI cloud solution portfolio of software and services is available, updated and live on G Cloud...
ICS AI
Oct 1, 20201 min read


ICS.AI become Charter Members of the Microsoft 365 Content Services Program featuring Project Cortex
ICS.AI are excited to announce that we have been chosen to become a Charter Member of the Microsoft 365 Content Services Partner Program....
ICS AI
Sep 28, 20202 min read


Discover ICS.AI's brand new On-Demand Webinars page!
ICS.AI have a wide range of on-demand webinars, designed for all organisations, including public sector and non public sector.
ICS AI
May 7, 20201 min read


Check out ICS.AI's latest feature in this month's Digital Bulletin April 2020 issue!
Have you seen our latest feature in this month's Digital Bulletin issue yet? Check out the whole article on pages 22-31 to discover how...
ICS AI
Apr 2, 20201 min read
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