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How can Conversational AI help Scotland’s understaffed public sector
With many roles unfilled, human parity AI and process automation could help trouble-shoot essential service provision In our...
ICS AI
Sep 29, 20225 min read
New College Lanarkshire share how they are transforming student retention with AI
We were recently joined by one of our founding Further Education (FE) customers - New College Lanarkshire – at a webinar to talk about...
ICS AI
Sep 7, 20225 min read
Telford and Wrekin Council add three new services to their call centre, thanks to AI
We are excited to announce that Telford and Wrekin Council, the local authority of the year (MJ Awards 2022), are now able to provide...
ICS AI
Aug 15, 20222 min read
AI Assistant discovers 45% of prospective student queries come out of hours
Deploying AI at critical parts of the student journey with Durham University Durham is using Conversational AI to redesign their...
ICS AI
Aug 3, 20227 min read
The algorithmic tool freeing ICO's resources
The ICO talked to Government Transformation recently about their digital transformation strategy, their success with AI and the part...
ICS AI
Aug 3, 20224 min read
Work in Tech – lessons from the ICS.AI Team
What makes a start-up successful? It’s always the people. People behind the technology, the processes and the relationships make it all...
ICS AI
Jul 22, 20223 min read
Team building in Tech - ICS.AI Company Day
With teams going hybrid, it's even more important to stop and connect. After our action-packed Company Day, we're ready and set to...
ICS AI
Jul 19, 20222 min read
Deliberately Digital with UCISA
Our team had a blast at the UCISA Deliberately Digital event last week! We believe that as a member-led professional body for digital...
ICS AI
Jul 12, 20222 min read
5 things you need to know before investing in an AI product
AI products promise countless benefits, including operating cost reductions, better user experience and, most importantly, contact...
ICS AI
Jul 7, 20223 min read
With AI and Machine Learning, more college students can finish their training
Colleges can now identify students at significant risk of premature withdrawal far earlier in the academic year allowing timely...
ICS AI
Jun 1, 20223 min read
1000 council topics handled by AI: Basingstoke and Deane go live with an ICS.AI SMART Assistant
Basingstoke & Deane, ICS.AI's local council, go live with their SMART AI web assistant. It provides 24/7 support to upwards of 180k people.
ICS AI
May 31, 20223 min read
Launching the UK's first Human Parity SMART AI Language Model for Universities
Launching our 'human parity’ SMART AI Language Model for Universities, supporting over 835 student topics and 12,500 student questions
ICS AI
May 9, 20222 min read
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