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Lessons from the Floods: Advancing Disaster Response with AI in Derby
Explore how Derby City Council & ICS.AI's rapid AI response aided residents during the Storm Babet flood, ensuring safety & support.
ICS AI
Oct 26, 20234 min read
Generative AI and The Copilot Ecosystem: A New Era for Local Councils
The introduction of generative AI and the Copilot ecosystem mark the onset of the 5th industrial revolution. Join our webinar 19.10.23.
ICS AI
Sep 29, 20233 min read
Transforming public sector communication with phone-based voice AI
ICS.AI and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement...
ICS AI
Sep 28, 20233 min read
Telford & Wrekin Council Wins Prestigious APSE Award with AI assistant “Ask Tom”
Telford & Wrekin Council's commitment to enhancing customer service has been recognised at the Association for Public Service Excellence...
ICS AI
Sep 21, 20234 min read
How Conversational AI Can Streamline the Clearing Process for UK Universities
Drawing on successful parallels from local councils to look at the potential of conversational AI in the context of university clearing.
ICS AI
Aug 14, 20232 min read
Overcoming the Challenges of Building a Phone-Based AI Voice Solution: Insights and Best Practices
With rapid advancements in voice technology, we explore the challenges, insights and best practices of building a robust phone AI platform
ICS AI
Aug 11, 20236 min read
Derby City Council’s AI-Powered Phone Assistant handles 62K calls, deflecting 43% away from advisors
Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.
ICS AI
Jul 17, 20234 min read
Transforming Council Interactions with AI: Marketing Guidelines for a Successful AI Assistant Launch
Guidelines for a successful AI assistant launch, marketing and engagement plan to drive resident adoption.
ICS AI
Jul 11, 20235 min read
The Power of Branding: Considerations when building an AI Assistant brand for your council
Why are branding and naming important when launching your AI assistant? Practical advice for local councils to help drive resident adoption
ICS AI
Jul 5, 20234 min read
Understanding the Future of AI: An In-Depth Q&A on the EU Artificial Intelligence Act
The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...
ICS AI
Jun 16, 20238 min read
Embracing Phone AI in Customer Service: Transforming Support and Enhancing User Experience
Integrating phone AI into customer service operations can drive efficiency, satisfaction, and cost savings.
ICS AI
May 8, 20233 min read
Enhancing Local Elections with Conversational AI: A Game-Changer for UK Councils
How Conversational AI technology, available on multiple channels and accessible 24/7, can help UK councils during elections.
ICS AI
May 4, 20233 min read
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