ENTERPRISE AI WORKSPACES FOR EVERY TEAM
SMART: Workforce AI (previously known as SMART: Staff Copilot) delivers advanced generative AI capabilities tailored for every public service employee, educator and user with role-specific copilots - including SMART: GPT, SMART: Notes and SMART: Workspaces. Augmenting expertise, not replacing it - with governance and compliance embedded throughout. All in a single unified workspace.
80%
Reduction in Documentation Time
1
Day Saved Per Week Per Staff Member
100%
Trusted with Governance and Compliance Ethical Edge
Microsoft Copilot Compatible
Compatible with the Microsoft Copilot ecosystem, enabling seamless integration with tools and workflows your staff and educators already use.
Contextual AI Behaviours Built-in
AI behaviours are contextually aware and governed — adapting to role, department, and situation while maintaining compliance and ethical standards.
Policy Guidance & Assessment Support
Provides instant, accurate guidance on policies and assessments, helping staff make faster, better-informed decisions with confidence.
Case Summarisation & Report Writing
Automatically summarises cases and generates structured grounded reports, saving significant time on documentation and freeing staff for higher-value resident interactions.
Pre-built Deep Skills by Department
Purpose-built AI skills for every department, including social care, housing, finance, and HR — ready to deploy with no lengthy training or configuration.
Three-Pane Interface
A unified workspace combining dialogue, actions, and apps — giving staff everything they need to work smarter without switching between systems.
SMART: WORKFORCE AI FEATURES
Role-specific AI workspaces that augment expertise and embed governance across every department
AI-POWERED WORKFLOWS FOR EVERY TEAM
Enable staff to work faster and more effectively with AI experiences designed to support documentation, assessments, reporting, and operational decision-making
More Time With the People Who Need It Most
Social workers save approximately one day per week on documentation, with assessment backlogs reducing from six weeks to one week. With SMART: Notes capturing conversations at 98% accuracy and SMART: GPT generating compliant assessments, practitioners can focus on what matters - supporting vulnerable residents, not filling in forms.
First-Draft Reports in Minutes, Not Hours
Planning officers and housing teams can generate policy-aligned reports, decision notices, and assessment documents in a fraction of the time. With 1,800+ council-specific templates and AI that understands local government processes, there's no starting from a blank page.
Decisions Backed by Better Insight, Faster
Leadership meetings are automatically documented with clear action points. Performance reports that previously took days to compile are generated in minutes - giving senior teams back hours every week to focus on service improvement and staff development.
TRUSTED BY FORWARD-THINKING COUNCILS
Real experiences from councils their AI transformation on our unified platform
FACILITATE CONSULTING
Donna Dean, Director of Facilitate Consultancy joins Social Care colleagues to review and discuss SMART: Staff Copilot
DERBY CITY COUNCIL
Team members at Derby City Council provide insights into their experience with 'Perrie', Derby's SMART: Staff Copilot
ANDY APPLEYARD - DCC
Andy Appleyard, Director of Adult Social Care Services at Derby City Council provides insights into how SMART: Staff Copilot could address key challenges in social care delivery