GENERATIVE AI BUILT FOR PUBLIC SECTOR GOVERNANCE
SMART: GPT is ICS.AI’s governed generative AI engine — combining powerful language models with structured organisational knowledge, embedded governance, and operational controls to enable safe, accurate, and accountable AI adoption across regulated environments.
UP TO 70%
Reduction in administrative effort
SECURE
AI Built for Regulated Environments
1,800+
Operational templates
Continuous Learning & Improvement
Learns and improves over time using SMART: Mesh learning technology — continuously updating its knowledge and responses to reflect your organisation's evolving needs and content.
Integral part of the SMART: Platform
Works seamlessly within SMART: Workforce AI, providing assistance across every department from a single secure engine.
Customisable Output Controls
Fine-tune tone, format, length, and style of AI-generated content to match your organisation's standards and communication guidelines.
Compliant Data Processing
Processes data in line with UK GDPR and public sector data handling requirements, with configurable data residency and retention controls.
Hallucination Prevention
Advanced grounding techniques mean every output is based on your council's own knowledge and policies - not invented or pleasing information.
Public Sector Governance Framework
Built from the ground up with public sector governance requirements in mind — including data handling, information security, and accountability standards.
SMART: GPT FEATURES
Governed generative AI that meets the rigorous standards required in public sector and high-accountability environments
GENERATIVE AI FOR COMPLEX OPERATIONAL WORK
See how SMART: GPT helps teams across local government, housing, education and healthcare access grounded organisational knowledge, accelerate decision-making, and reduce administrative effort.
Legal & Democratic Services - Complex Queries Answered in Seconds
Legal officers can get instant guidance on case law, FOI obligations, and contract risk - mapped against your council's own policies and processes. Committee papers that once took hours to draft are produced from a structured AI first-draft, with SMART: GPT drawing on council-specific templates to ensure outputs are accurate, compliant, and in the right format every time.
Planning & Development - More Applications, Better Decisions
Planning officers can ask SMART: GPT to instantly analyse how specific local policies apply to an application, generating a structured committee report draft that follows your council's exact format.
Revenue & Benefits - Confident Decisions on Complex Regulations
Benefits administrators working with frequently changing regulations can get immediate, policy-accurate guidance on complex cases, with SMART: GPT generating clear decision notices and audit trails. Staff spend less time searching for answers and more time resolving cases - with every decision documented to the standard required for compliance and appeals.
TRUSTED BY FORWARD-THINKING COUNCILS
Real experiences from councils their AI transformation on our unified platform
FACILITATE CONSULTING
Donna Dean, Director of Facilitate Consultancy joins Social Care colleagues to review and discuss SMART: Staff Copilot
DERBY CITY COUNCIL
Team members at Derby City Council provide insights into their experience with 'Perrie', Derby's SMART: Staff Copilot
ANDY APPLEYARD - DCC
Andy Appleyard, Director of Adult Social Care Services at Derby City Council provides insights into how SMART: Staff Copilot could address key challenges in social care delivery