Prove AI Value
The SMART: Platform's analytics suite gives you complete visibility into how AI is being used, what it costs, and the value it delivers. Track everything from individual interaction costs to organisation-wide productivity gains and citizen satisfaction improvements.
With FinOps capabilities built in, you can optimise AI spending across multiple LLM providers, set budgets per department, and ensure every pound spent on AI delivers measurable returns.
What You Can Track
AI Spend & FinOps
Cost per interaction, department budgets, and provider optimisation
Value Realisation
Time saved, cases resolved, and productivity improvements
Usage Analytics
Adoption rates, peak usage, and feature utilisation
Performance Metrics
Accuracy, resolution rates, and citizen satisfaction
ROI Reporting
Automated reports for leadership and stakeholders
Model accuracy & quality scores
AI-powered forecasting of demand patterns, cost trends, and capacity requirements to inform strategic planning.
AI adoption rate by department
Automated reports for leadership, elected members, and stakeholders — demonstrating AI value in business terms.
Performance Monitoring
Track AI accuracy, response quality, resolution rates, and user satisfaction in real time across all channels.
Usage Analytics
Understand how AI is being adopted across your organisation — who uses it, how often, and which features deliver the most value.
Value Tracking
Measure the real impact of AI — hours saved, cases resolved faster, citizen satisfaction improvements, and cost avoidance.
AI FinOps
Optimise AI costs across multiple LLM providers. Set department budgets, track per-interaction costs, and automatically route to the most cost-effective model.
Key Capabilities
Complete visibility into AI performance, costs, and value across your organisation.
Cost per AI interaction
Model accuracy & quality scores
Budget utilisation by team
Time saved per employee
Citizen satisfaction (CSAT)
AI adoption rate by department
ROI per use case
First-contact resolution rate
Demand forecasting accuracy
Metrics That Matter
Track the KPIs that demonstrate real AI value to your organisation.