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AI Assistant discovers 45% of prospective student queries come out of hours
Deploying AI at critical parts of the student journey with Durham University Durham is using Conversational AI to redesign their...
ICS AI
Aug 3, 20227 min read
The algorithmic tool freeing ICO's resources
The ICO talked to Government Transformation recently about their digital transformation strategy, their success with AI and the part...
ICS AI
Aug 3, 20224 min read
Work in Tech – lessons from the ICS.AI Team
What makes a start-up successful? It’s always the people. People behind the technology, the processes and the relationships make it all...
ICS AI
Jul 22, 20223 min read
Team building in Tech - ICS.AI Company Day
With teams going hybrid, it's even more important to stop and connect. After our action-packed Company Day, we're ready and set to...
ICS AI
Jul 19, 20222 min read
Deliberately Digital with UCISA
Our team had a blast at the UCISA Deliberately Digital event last week! We believe that as a member-led professional body for digital...
ICS AI
Jul 12, 20222 min read
5 things you need to know before investing in an AI product
AI products promise countless benefits, including operating cost reductions, better user experience and, most importantly, contact...
ICS AI
Jul 7, 20223 min read
With AI and Machine Learning, more college students can finish their training
Colleges can now identify students at significant risk of premature withdrawal far earlier in the academic year allowing timely...
ICS AI
Jun 1, 20223 min read
1000 council topics handled by AI: Basingstoke and Deane go live with an ICS.AI SMART Assistant
Basingstoke & Deane, ICS.AI's local council, go live with their SMART AI web assistant. It provides 24/7 support to upwards of 180k people.
ICS AI
May 31, 20223 min read
Launching the UK's first Human Parity SMART AI Language Model for Universities
Launching our 'human parity’ SMART AI Language Model for Universities, supporting over 835 student topics and 12,500 student questions
ICS AI
May 9, 20222 min read
Telford and Wrekin council share their journey to successful AI driven channel shift
Hear first hand from Telford and Wrekin Council on how their channel shift successes were accelerated with a conversational AI assistant.
ICS AI
May 3, 20226 min read
Telford and Wrekin Council: Using AI to reduce phone contacts by over 30% and increase online usage
Long term customer Telford and Wrekin Council have recently shared the long term strategic outcomes of working with us. The Council...
ICS AI
Apr 12, 20223 min read
Enterprise Awards - Oscars of Technology
What an amazing night we've had during #EnterpriseAwards dinner in Goldsmith’s Hall this Wednesday! More than 3 years after the pandemic had started nothing beats a glam dinner in an inspiring company and in a beautiful venue! We would like to thank all the sponsors: ScaleUp Group, Silverpeak, Smith & Williamson and Gresham House Ventures for hosting this celebration of British entrepreneurial spirit. Also, congratulations to the Enterprise Awards on their 10th anniversary, a
ICS AI
Apr 8, 20221 min read
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