Proof Overview 

Derby City Council delivers UK's first unified AI operating model for local government, identifying £12m in savings and 24/7 service.

Telford & Wrekin Council's AI assistant 'Ask Tom' achieves 99% satisfaction, 45% call reduction, and 24/7 service for residents.

Renfrewshire Council, first in Scotland with AI assistant Millie, handles 392,000+ calls with 40% resolution and 24/7 service.

Nottingham Trent University's AI assistant 'Trent' handles 90-95% of enquiries for 40,000 students with 8-person team.

ICO's AI assistant processes 360k queries with 97% accuracy, deflecting 5k emails monthly and reducing contact volumes 25%.

Lewes & Eastbourne Councils' AI assistant Ellis achieves 95% success handling 75,000+ queries with 24/7 omnichannel service.

New College Lanarkshire uses AI/ML models to transform student retention, identifying at-risk students for early intervention.

Lichfield Council's AI assistant SAM achieves 85%+ accuracy on 1,000+ topics with 24/7 service in 90+ languages.

ICS.AI partners with NTT to deliver voice AI for UK councils, handling 2,500+ monthly calls with 24/7 service availability.

HPFT's AI assistant Balm triages therapy patients, improves service matching, and enables 24/7 self-service engagement.

Broxbourne Council's AI assistant BOB answers 4,000+ resident queries 24/7 with 14,000+ topics, reducing call centre workload.

Coleg y Cymoedd's AI assistant A.R.N.Y. delivers £5.9m impact with record 4,950 enrolments and bilingual 24/7 support.

How Bristol City Council rolled out AI-driven citizen services across housing, waste, and council tax with measurable improvements.

How a university-approved copilot helped students understand complex topics, practise for exams, and build confidence - without compromising academic integrity.​