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Overcoming the Challenges of Building a Phone-Based AI Voice Solution: Insights and Best Practices
With rapid advancements in voice technology, we explore the challenges, insights and best practices of building a robust phone AI platform
ICS AI
Aug 11, 20236 min read
Derby City Council’s AI-Powered Phone Assistant handles 62K calls, deflecting 43% away from advisors
Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.
ICS AI
Jul 17, 20234 min read
Transforming Council Interactions with AI: Marketing Guidelines for a Successful AI Assistant Launch
Guidelines for a successful AI assistant launch, marketing and engagement plan to drive resident adoption.
ICS AI
Jul 11, 20235 min read
The Power of Branding: Considerations when building an AI Assistant brand for your council
Why are branding and naming important when launching your AI assistant? Practical advice for local councils to help drive resident adoption
ICS AI
Jul 5, 20234 min read
Understanding the Future of AI: An In-Depth Q&A on the EU Artificial Intelligence Act
The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...
ICS AI
Jun 16, 20238 min read
Embracing Phone AI in Customer Service: Transforming Support and Enhancing User Experience
Integrating phone AI into customer service operations can drive efficiency, satisfaction, and cost savings.
ICS AI
May 8, 20233 min read
Enhancing Local Elections with Conversational AI: A Game-Changer for UK Councils
How Conversational AI technology, available on multiple channels and accessible 24/7, can help UK councils during elections.
ICS AI
May 4, 20233 min read
The Evolution of Voice AI: A Brief History and Future Predictions
In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology
ICS AI
May 2, 20234 min read
Empowering Residents with Self-Service Voice Conversational AI: The SMART Phone AI Revolution
The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services
ICS AI
Apr 26, 20233 min read
Transform student recruitment rates and user experience with SMART, AI powered by ChatGPT
ICS.AI launch SMART Student Recruitment platform to transform student conversion rates and user experience, providing a unified...
ICS AI
Feb 16, 20234 min read
ICS.AI SMART Customer Service powered by ChatGPT triples resident self-service
The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...
ICS AI
Jan 26, 20233 min read
Conversational AI can help councils and residents in the cost-of-living crisis
Supervised learning for AI assistants means councils can better serve people affected by the recession Artificial intelligence (AI) has...
ICS AI
Dec 22, 20224 min read
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