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Durham University: The Journey to Holly
Read how Durham University supported their student recruitment team with an ethical AI assistant, Holly, available 24/7 built byICS.AI
ICS AI
Oct 22, 20216 min read


Interview with Gemma Hancox, Customer Contact Group Manager at Telford and Wrekin Council
ICS.AI interview with Gemma Hancox from Telford and Wrekin Council. Find out about their digital transformation journey using AI assistants.
ICS AI
Oct 18, 20215 min read


Durham University nominated in The Higher Education Awards for Holly AI Assistant
ICS.AI client Durham University nominated for Best Technological or Digital Innovation of the Year in The Higher Education Awards 2021
ICS AI
Sep 13, 20213 min read


Lockdown Anniversary - a lost year or a push for innovation
One year after the country’s first lockdown, we shouldn’t dwell on what we’ve lost but focus on how to do better The chaos of the...
ICS AI
Mar 23, 20212 min read


New Podcast with Microsoft explores the benefits of AI Omni Channel technology
Listen to our exclusive podcast with Microsoft to discover how Omni Channel can help with Digital channel shift, self-service and...
ICS AI
Jan 29, 20211 min read


ICS.AI are now proud members of the Co-operative Council's Innovation Network
ICS.AI are excited to announce that we are now proud members of the Co-operative Councils' Innovation Network (CCIN). Sharing similar...
ICS AI
Jan 15, 20211 min read


Check out our latest Resident Engagement article featured in this month's Digital Bark magazine
ICS.AI are thrilled to announce that our article featured in this month’s Digital Bark magazine is now available. In the article, Martin...
ICS AI
Jan 14, 20211 min read


ICS.AI join the the Dynamic Purchasing System Marketplace suppliers list
ICS.AI are thrilled to announce that we have now been added to the DPS suppliers list. DPS offer simple routes to purchase Artificial Intelligence services in the Public Sector. DPS support customers to scope the problem or project and help them to solve the problem using AI. If you would like to find out more about our AI led solutions, then please click on any of the options below: https://www.ics.ai/ai-transformation-for-lrg https://www.ics.ai/ai-transformation-for-univers
ICS AI
Dec 16, 20201 min read


ICS.AI are excited to announce that our AI Assistant went live today on Durham Universities Website
ICS.AI are excited to announce that our latest AI Assistant went live today on Durham Universities website! Click here to try the AI...
ICS AI
Dec 11, 20201 min read


Start your Free trial of the UK’s best performing Local Government AI Citizen Assistant today
Start your FREE trial today and try out the UK’s top performing Local Government Digital Assistant currently successful answering 90%+ of...
ICS AI
Dec 3, 20202 min read


ICS.AI attend the iESE Conference - November 2020
ICS.AI would firstly like to thank iESE for inviting us to their Local Government virtual conference last week, it was great session to...
ICS AI
Nov 19, 20201 min read


Modern Slavery Statement
ICS.AI is committed to improving our practices to combat slavery and human trafficking. We have a zero-tolerance approach to human...
ICS AI
Oct 15, 20201 min read
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