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SMART Live Chat: How Microsoft Teams and Conversational AI transform student engagement
With Conversational AI and humans working together, you can support students 24/7, automating routine queries, and improving answers to...
ICS AI
Nov 14, 20223 min read
Invest to save: How Conversational AI can shield the public sector from escalating costs
Conversational AI built specifically for the public sector can deflect queries and support interactions with extremely high accuracy...
ICS AI
Nov 9, 20224 min read
Is Live Chat Working For You?
Enhancing live chat with MS Teams and AI can transform customer metrics Live chat was supposed to be the great catalyst of channel...
ICS AI
Oct 13, 20224 min read
How can Conversational AI help Scotland’s understaffed public sector
With many roles unfilled, human parity AI and process automation could help trouble-shoot essential service provision In our...
ICS AI
Sep 29, 20225 min read
New College Lanarkshire share how they are transforming student retention with AI
We were recently joined by one of our founding Further Education (FE) customers - New College Lanarkshire – at a webinar to talk about...
ICS AI
Sep 7, 20225 min read
Telford and Wrekin Council add three new services to their call centre, thanks to AI
We are excited to announce that Telford and Wrekin Council, the local authority of the year (MJ Awards 2022), are now able to provide...
ICS AI
Aug 15, 20222 min read
AI Assistant discovers 45% of prospective student queries come out of hours
Deploying AI at critical parts of the student journey with Durham University Durham is using Conversational AI to redesign their...
ICS AI
Aug 3, 20227 min read
The algorithmic tool freeing ICO's resources
The ICO talked to Government Transformation recently about their digital transformation strategy, their success with AI and the part...
ICS AI
Aug 3, 20224 min read
Work in Tech – lessons from the ICS.AI Team
What makes a start-up successful? It’s always the people. People behind the technology, the processes and the relationships make it all...
ICS AI
Jul 22, 20223 min read
Team building in Tech - ICS.AI Company Day
With teams going hybrid, it's even more important to stop and connect. After our action-packed Company Day, we're ready and set to...
ICS AI
Jul 19, 20222 min read
Deliberately Digital with UCISA
Our team had a blast at the UCISA Deliberately Digital event last week! We believe that as a member-led professional body for digital...
ICS AI
Jul 12, 20222 min read
5 things you need to know before investing in an AI product
AI products promise countless benefits, including operating cost reductions, better user experience and, most importantly, contact...
ICS AI
Jul 7, 20223 min read
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