SMART: Front Door
SMART: Front Door delivers AI-powered customer service across phone, webchat, and email. Moving beyond rigid IVR and limited NLP to deliver genuine channel choice, not forced channel shift.
SMART: Workforce AI
SMART: Staff Copilot provides enterprise AI workspaces where every employee and educator accesses role-specific copilots. Augmenting expertise, not replacing it — with governance and compliance embedded throughout.
SMART: Agentic Back Office
SMART: Agentic is a powerful orchestration layer connecting AI to your back office. It executes complex workflows with multi-step reasoning — all governed by your rules and frameworks.
SMART: Digital Dome
SMART: Digital Dome is a secure, governed knowledge environment that grounds all AI activity in your organisation's own authoritative content — policies, procedures, legislation, and guidance.
SMART: GPT
SMART: GPT provides staff with safe, secure access to AI assistance. With guard-railed generative AI, it can deliver 60-70% time savings on common tasks and offers 24/7 consistent guidance.
CORE PRODUCTS
Governance, Security & Compliance
Enterprise-grade governance that ensures every AI interaction is safe, compliant, and transparent. Built for organisations that demand the highest standards of security and accountability.
GOVERNANCE & ANALYTICS
SMART: Phone
Phone-based conversational AI is revolutionising the way organisations engage with customers, offering intelligent assistance through advanced natural language understanding and speech recognition technology.
SMART: Live Chat
SMART: Live Chat redefines the standard for digital customer service by integrating AI-driven assistance with the personal touch of live support.
SMART: Chat
SMART: Chat revolutionises online customer support by delivering personalised, AI-powered service directly on your website.
BY CHANNEL