The Revenue Challenge
Revenues and benefits teams handle enormous volumes of enquiries, payments, and cases. Manual processes slow collection, increase costs, and frustrate residents who want quick, easy ways to pay and resolve issues.
ICS.AI's SMART: Platform automates routine revenue enquiries, enables 24/7 self-service payments, and provides intelligent case management that prioritises recovery efforts for maximum impact.
Key Challenges
High Enquiry Volumes
Thousands of council tax, business rates, and benefits queries
Collection Rates
Pressure to maximise in-year collection rates
Manual Casework
Labour-intensive recovery processes and correspondence
Resident Frustration
Citizens unable to resolve payment issues quickly
Debt Prioritisation
Difficulty identifying which cases to pursue first
Compliance Built In
All recovery actions comply with regulations, with full audit trails and sensitivity to vulnerable residents.
Collection Analytics
Real-time dashboards showing collection rates, outstanding debt, recovery performance, and channel effectiveness.
Correspondence Automation
Automated generation and sending of reminders, notices, and recovery letters with intelligent scheduling and escalation.
Smart Recovery
AI-powered case prioritisation that identifies the most effective recovery actions for each debtor based on data patterns.
Enquiry Automation
AI that handles council tax, business rates, and benefits enquiries — account balances, payment plans, exemptions, and discounts.
Self-Service Payments
AI-guided payment journeys that help residents check balances, set up direct debits, and make payments 24/7 across all channels.
How We Help
AI-powered solutions tailored to this challenge.
Improved in-year collection rates
Better debt prioritisation
Reduced recovery timescales
Reduced cost of collection
Lower enquiry volumes to staff
24/7 payment availability
Improved resident experience
Faster payment processing
Increased digital payment adoption
Expected Outcomes
Measurable results our clients achieve.