Transform Citizen Services
This structured trial gives local and regional government organisations a hands-on, live experience of AI in action — not a demo or workshop.
Using your real service areas and citizen enquiry types, we configure a trial environment that demonstrates measurable impact on your contact centre operations.
The trial typically runs for 4–6 weeks, covering key service areas such as council tax, housing, waste collection, and planning.
What's Included
Comprehensive Support Materials: Gain access to trial plans and communication materials to engage your entire organisation effectively.
Detailed Business Case Development: A robust business case tailored to your metrics, detailing projected returns, engagement strategies, and risk assessments to support informed decision-making and funding discussions.
Insights from Council Peers: Leverage anonymised data from other successful council AI adoptions to model your expected needs, volumes and outcomes, providing a benchmark for your AI ambitions.
Community of Innovators: Connect with other councils undergoing the trial – a network that fosters a supportive environment for sharing experiences and challenges.
Council Mentorship Network: Learn from the experiences of councils that have successfully completed the trial process, applying best practices and proven strategies.
Regulatory Compliance Made Easy: Utilise ready-made templates for DPIA and ethics compliance, ensuring your AI implementation meets legal standards without the hassle.
Results & Review
Comprehensive results report with metrics, insights, and recommendations for full deployment.
Configuration
We configure the platform with your service knowledge, branding, and governance requirements.
Scoping
We work with your team to identify the best service areas and channels for the trial.
Live Trial
4–6 weeks of live operation with real citizen interactions, monitored and supported by our team.
Trial Process
A structured approach to proving AI value for your council.
Council tax enquiries
Parking & permits
Environmental health
Waste & recycling services
Planning & building control
Benefits & financial support
Highways & street lighting
Housing & tenancy queries
Births, deaths & ceremonies
Service Areas Covered
Common council service areas included in the trial.