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The Evolution of Voice AI: A Brief History and Future Predictions
In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology
ICS AI
May 2, 20234 min read
Empowering Residents with Self-Service Voice Conversational AI: The SMART Phone AI Revolution
The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services
ICS AI
Apr 26, 20233 min read
Transform student recruitment rates and user experience with SMART, AI powered by ChatGPT
ICS.AI launch SMART Student Recruitment platform to transform student conversion rates and user experience, providing a unified...
ICS AI
Feb 16, 20234 min read
ICS.AI SMART Customer Service powered by ChatGPT triples resident self-service
The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...
ICS AI
Jan 26, 20233 min read
Conversational AI can help councils and residents in the cost-of-living crisis
Supervised learning for AI assistants means councils can better serve people affected by the recession Artificial intelligence (AI) has...
ICS AI
Dec 22, 20224 min read
Launching SMART; world's first public sector Conversational AI to guarantee human parity performance
ICS.AI launches SMART, the world's first public sector Conversational AI that guarantees human parity performance
ICS AI
Dec 5, 20224 min read
SMART Live Chat: How Microsoft Teams and Conversational AI transform student engagement
With Conversational AI and humans working together, you can support students 24/7, automating routine queries, and improving answers to...
ICS AI
Nov 14, 20223 min read
Invest to save: How Conversational AI can shield the public sector from escalating costs
Conversational AI built specifically for the public sector can deflect queries and support interactions with extremely high accuracy...
ICS AI
Nov 9, 20224 min read
Is Live Chat Working For You?
Enhancing live chat with MS Teams and AI can transform customer metrics Live chat was supposed to be the great catalyst of channel...
ICS AI
Oct 13, 20224 min read
How can Conversational AI help Scotland’s understaffed public sector
With many roles unfilled, human parity AI and process automation could help trouble-shoot essential service provision In our...
ICS AI
Sep 29, 20225 min read
New College Lanarkshire share how they are transforming student retention with AI
We were recently joined by one of our founding Further Education (FE) customers - New College Lanarkshire – at a webinar to talk about...
ICS AI
Sep 7, 20225 min read
Telford and Wrekin Council add three new services to their call centre, thanks to AI
We are excited to announce that Telford and Wrekin Council, the local authority of the year (MJ Awards 2022), are now able to provide...
ICS AI
Aug 15, 20222 min read
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