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Learn with our Latest Blogs, Guides and Events


Celebrating Partnership and Innovation at the Here for Derby Awards 2025
ICS.AI proudly sponsored Derby City Council’s Here for Derby Awards 2025, celebrating the outstanding achievements of Team Derby and the #TeamDerby Award win for the Digital Development Team and ICS.AI partnership, transforming services through AI innovation.
ICS AI
Oct 152 min read


ICS.AI Quarterly Company Day: Building Velocity Through Unity
ICS.AI celebrates growth, innovation, and unity at its Quarterly Company Day - showcasing record performance, AI transformation progress, and new team milestones.
ICS AI
Oct 64 min read


ICS.AI Named Finalist in Two Categories at National AI Awards 2025
ICS.AI named finalist in two National AI Awards 2025 categories: AI Award for Government and Public Sector with Derby City Council, and Alan Turing AI Innovator. Celebrating excellence in public sector AI transformation.
ICS AI
Aug 133 min read


ICS.AI celebrates AI Appreciation Day with 127% growth and landmark contract win with Cheshire East Council
ICS.AI marks AI Appreciation Day with record 127% growth, a landmark £6.3M contract with Cheshire East Council, and plans for 100% growth in 2026 with 50+ new hires. Learn how their SMART: Unified AI Platform is transforming UK public services.
ICS AI
Jul 163 min read


Coming Together: ICS.AI's Quarterly Company Day in Birmingham
Explore how ICS AI's remote-first team strengthened connections during their quarterly company day in Birmingham, celebrating innovation, awards, and strategic growth in AI solutions for the public sector.
ICS AI
Jul 83 min read


ICS.AI Recognised as Top 10 AI Company in TechRound's AI 35 for 2025
ICS.AI has been named as one of the UK's leading AI companies, securing the 9th position in TechRound's prestigious AI 35 list for 2025!
ICS AI
May 283 min read


Double Recognition: ICS.AI Named Technology Advancement Finalist
Double recognition for ICS.AI as Technology Advancement finalist at Central South Business Awards. Leading AI transformation in the public sector.
ICS AI
May 272 min read


ICS.AI Shortlisted for AI Innovation of the Year at the 2025 Thames Valley Tech & Innovation Awards
ICS.AI has been shortlisted for the prestigious "AI Innovation of the Year" award at the 2025 Thames Valley Tech & Innovation Awards - highlighting our ongoing commitment to transforming the UK public sector through cutting-edge AI solutions that drive efficiency, enhance service delivery, and create sustainable financial models.
ICS AI
May 222 min read


Can AI Care? Bridging Humanity and Algorithms in Adult Social Care
Discover how AI is transforming adult social care across the UK. In this conversation with ICS.AI's Dwayne Johnson, we explore how councils are using intelligent tools to predict needs, automate admin, and support vulnerable people, while protecting the human touch at the heart of care.
ICS AI
May 23 min read


ICS.AI launches SMART: Staff Copilot, projecting £5 million savings per council with unified AI platform
New all-in-one AI platform for local government staff aims to cut purchase costs by 50% and operating costs by 30% compared to multiple point solutions, while saving staff up to one day per week.
ICS AI
Apr 293 min read


MP Luke Murphy meets ICS.AI team to transform Basingstoke into a leading AI Hub
Luke Murphy MP and ICS.AI discuss plans to establish Basingstoke as a national AI hub, driving innovation in public service delivery.
ICS AI
Mar 262 min read


Hillingdon Council partners with ICS.AI to transform how residents interact with council services
Hillingdon Council partners with ICS.AI to deliver 24/7 AI support, reducing resident wait times and freeing staff for complex cases.
ICS AI
Mar 132 min read


AI Pioneer ICS.AI Appoints Local Government Veteran to Drive Digital Revolution in Public Services
ICS.AI welcomes Dwayne Johnson as Chief Local Government Officer to spearhead AI transformation across UK local authorities
ICS AI
Jan 142 min read


AI for the People: A Brighter Future for Public Service Delivery in 2025
Martin Neale talks about predictions for a brighter future for public service delivery with AI in 2025
ICS AI
Dec 18, 20244 min read


Reflections on Solace Summit 2024: AI’s Role in Local Government Transformation
Discover key insights from the Solace Summit 2024 on AI’s role in transforming local government, improving service delivery & efficiency.
ICS AI
Oct 23, 20244 min read


Embracing AI in Local Government: Navigating Common Challenges for Successful Implementation
Aneeq Star from ICS.AI shares insights on navigating common challenges for successful implementation in local government.
ICS AI
Jun 28, 20243 min read


The Power of Conversational AI: A Lifeline in Times of Crisis
In the face of adversity and crisis, the rapid dissemination of accurate information and effective assistance can make a world of...
ICS AI
Nov 2, 20234 min read


Lessons from the Floods: Advancing Disaster Response with AI in Derby
Explore how Derby City Council & ICS.AI's rapid AI response aided residents during the Storm Babet flood, ensuring safety & support.
ICS AI
Oct 26, 20234 min read


Generative AI and The Copilot Ecosystem: A New Era for Local Councils
The introduction of generative AI and the Copilot ecosystem mark the onset of the 5th industrial revolution. Join our webinar 19.10.23.
ICS AI
Sep 29, 20233 min read


Transforming public sector communication with phone-based voice AI
ICS.AI and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement...
ICS AI
Sep 28, 20233 min read
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