ICS.AI CEO Martin Neale shares how AI is transforming UK public services, why the UK leads on adoption, and why AI automates tasks - not jobs.

When council offices close over Christmas, residents still needed answers. Last Christmas, always-on AI assistants quietly handled thousands of queries, keeping local services accessible while easing pressure on council staff.

ICS.AI highlights Scotland as a blueprint for AI-powered public services after Renfrewshire Council wins top awards following the success of AI assistant Millie.

ICS.AI company day aligned on our shift from AI-Native to AI-Transcendent through hands-on workshops on automation, agents and productivity.

Insights from our AI Transformation in Education event at Derby City Council, where UK institutions explored cross-sector lessons, operational challenges and opportunities for structured AI-enabled change.

ICS.AI has been ranked number 4 in the TechRound 100 for 2025, highlighting our leadership in public sector AI transformation through the SMART: Unified AI Platform.

ICS.AI attended the Houlihan Lokey ONE Global Conference in London, where CEO Martin Neale joined the “Latest Trends Across European GovTech” panel to discuss AI-driven transformation and the future of public sector innovation.

Local Government Partnership Network South shows councils are moving from AI-curious to AI-transforming, with strong momentum, real examples, and clear next steps.

Discover how ICS.AI has transformed into an AI-native organisation - empowering every employee to innovate, experiment, and deliver real impact through AI. Learn how curiosity, connection, and purpose are redefining how we work.

Universities across the UK have trialled AI, but only a few have turned pilots into measurable change. This article provides insights from ICS.AI’s Higher Education AI Transformation Webinar with Derby City Council, Jisc and Microsoft, showing how a unified platform approach delivers scale, governance and results - illustrated by Derby’s £7.5m identified savings - and outlines practical next steps, including a free SMART: Unified AI for All Test Drive.

ICS.AI extends its proven AI transformation programme to UK universities, offering a £5M savings guarantee amid the £1.4B sector funding shortfall.

ICS.AI and Derby City Council win Highly Commended Award for Government and Public Sector at the 2025 National AI Awards for their comprehensive public sector AI transformation programme.

ICS.AI proudly sponsored Derby City Council’s Here for Derby Awards 2025, celebrating the outstanding achievements of Team Derby and the #TeamDerby Award win for the Digital Development Team and ICS.AI partnership, transforming services through AI innovation.

ICS.AI celebrates growth, innovation, and unity at its Quarterly Company Day - showcasing record performance, AI transformation progress, and new team milestones.

ICS.AI survey finds 77% of UK students rely on free AI tools, with nearly half feeling disadvantaged. Calls grow for universities to bridge the AI gap.