Transform your council’s customer service with our AI Customer Service Assessment, inspired by Derby City Council's success with phone AI.

ICS.AI is excited to announce its expanded partnership with Derby City Council in an innovative AI project with £12.25m annual savings.

ICS.AI is excited to announce its expanded partnership with Derby City Council in an innovative £7 million AI transformation project.

Explore key strategies for successful AI communication in public services. Gain insights for engaging stakeholders effectively.

Meeting outcomes for residents and supporting carers within existing resources is a significant challenge for social care. As councils...

As we bid farewell to an extraordinary year, we reflect on the explosive growth of GenAI and its role in the 5th industrial revolution.

The rise of Generative AI (GenAI) in education presents both opportunities and challenges. With over 90% of students already engaging...

Coleg Y Cymoedd share their experiences of AI evaluation to enhance teaching and learning, with SMART AI Learning Copilot from ICS.AI.

Celebrating ChatGPT's 1st year: Transforming UK public sector with generative AI. Revolutionising efficiency, engagement & decision-making.

Edit: See the latest progress on Cymoedd here . We are excited to announce our new customer - Coleg y Cymoedd - and the launch of their...

Discover how integrating SMART AI Learning Copilot can revolutionise teaching and learning, ensuring your institution leads the edu sector.

In the face of adversity and crisis, the rapid dissemination of accurate information and effective assistance can make a world of...

Explore how Derby City Council & ICS.AI's rapid AI response aided residents during the Storm Babet flood, ensuring safety & support.

The introduction of generative AI and the Copilot ecosystem mark the onset of the 5th industrial revolution. Join our webinar 19.10.23.

ICS.AI and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement...

Telford & Wrekin Council's commitment to enhancing customer service has been recognised at the Association for Public Service Excellence...

Drawing on successful parallels from local councils to look at the potential of conversational AI in the context of university clearing.

With rapid advancements in voice technology, we explore the challenges, insights and best practices of building a robust phone AI platform

Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.

Guidelines for a successful AI assistant launch, marketing and engagement plan to drive resident adoption.