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Learn with our Latest Blogs, Guides and Events


New Podcast with Microsoft explores the benefits of AI Omni Channel technology
Listen to our exclusive podcast with Microsoft to discover how Omni Channel can help with Digital channel shift, self-service and...
ICS AI
Jan 29, 20211 min read


ICS.AI are now proud members of the Co-operative Council's Innovation Network
ICS.AI are excited to announce that we are now proud members of the Co-operative Councils' Innovation Network (CCIN). Sharing similar...
ICS AI
Jan 15, 20211 min read


Check out our latest Resident Engagement article featured in this month's Digital Bark magazine
ICS.AI are thrilled to announce that our article featured in this month’s Digital Bark magazine is now available. In the article, Martin...
ICS AI
Jan 14, 20211 min read


ICS.AI join the the Dynamic Purchasing System Marketplace suppliers list
ICS.AI are thrilled to announce that we have now been added to the DPS suppliers list. DPS offer simple routes to purchase Artificial...
ICS AI
Dec 16, 20201 min read


ICS.AI are excited to announce that our AI Assistant went live today on Durham Universities Website
ICS.AI are excited to announce that our latest AI Assistant went live today on Durham Universities website! Click here to try the AI...
ICS AI
Dec 11, 20201 min read


Start your Free trial of the UK’s best performing Local Government AI Citizen Assistant today
Start your FREE trial today and try out the UK’s top performing Local Government Digital Assistant currently successful answering 90%+ of...
ICS AI
Dec 3, 20202 min read


ICS.AI attend the iESE Conference - November 2020
ICS.AI would firstly like to thank iESE for inviting us to their Local Government virtual conference last week, it was great session to...
ICS AI
Nov 19, 20201 min read


Modern Slavery Statement
ICS.AI is committed to improving our practices to combat slavery and human trafficking. We have a zero-tolerance approach to human...
ICS AI
Oct 15, 20201 min read


Download our FREE White Paper on Digital Citizen Engagement using AI Assistants, October 2020
Trends toward citizen digital self-service and remote working have accelerated dramatically because of COVID-19, creating an opportunity...
ICS AI
Oct 13, 20201 min read


ICS.AI Cloud solution portfolio of software and services is now available on G-Cloud 12
We are delighted to announce that our ICS.AI cloud solution portfolio of software and services is available, updated and live on G Cloud...
ICS AI
Oct 1, 20201 min read


ICS.AI become Charter Members of the Microsoft 365 Content Services Program featuring Project Cortex
ICS.AI are excited to announce that we have been chosen to become a Charter Member of the Microsoft 365 Content Services Partner Program....
ICS AI
Sep 28, 20202 min read


Learn how Southampton City Council's Citizen Assistant is answering 90% of Citizen queries
SOBOT, the Southampton City Council 2nd Generation Chatbot has achieved a 90%+ success rate when answering citizens questions Sobot, the...
ICS AI
Jun 29, 20202 min read


Support your Students 24/7- no matter the place, time, or device through using the MS Teams QBot!
Learning remotely has become the new normal for many students, with online classes and remote tutor interaction at its centre. As the...
ICS AI
May 21, 20201 min read


Check out ICS.AI's exclusive feature in the latest edition of Transform Magazine! - May 2020
Read our latest feature in Transform Magazine (Issue 17 - May 2020) to learn more on how we helped Cheshire West & Chester Council handle...
ICS AI
May 20, 20201 min read


Discover ICS.AI's brand new On-Demand Webinars page!
ICS.AI have a wide range of on-demand webinars, designed for all organisations, including public sector and non public sector.
ICS AI
May 7, 20201 min read


What is the Remote Working AI Assistant and how can it help your team with Remote Working?
Join us on Tuesday 5th May at 3PM to discover how the Remote Working Assistant helps with Microsoft Teams mass adoption and much more.
ICS AI
May 1, 20201 min read


Help Employees navigate MS Teams, access information, and remain supported with an AI Assistant!
Remote Working has become the new normal for many of us, with Microsoft Teams at the centre of it. However, in the absence of the...
ICS AI
Apr 22, 20201 min read


ICS.AI chatbot helps Cheshire West & Chester Council handle a 500% increase in COVID-19 questions
ICS.AI are excited to announce that our COVID-19 AI Digital Assistant is now available to help public sector organisations provide...
ICS AI
Apr 6, 20202 min read


Check out ICS.AI's latest feature in this month's Digital Bulletin April 2020 issue!
Have you seen our latest feature in this month's Digital Bulletin issue yet? Check out the whole article on pages 22-31 to discover how...
ICS AI
Apr 2, 20201 min read


Transition from Emergency to Sustainable Coronavirus Mitigation with the help of AI
Don't miss our exclusive 1-hour webinar on April 6th 2020 at 15:00-16:00PM. Join us to discover how AI helps the public sector with the...
ICS AI
Apr 1, 20201 min read
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