top of page
Learn with our Latest Blogs, Guides and Events
Nation’s first bilingual student recruitment AI assistant delivers over £5.9M in financial benefits for Coleg y Cymoedd
Nation’s first bilingual student recruitment AI assistant delivers over £5.9M in financial benefits for Coleg y Cymoedd.
ICS AI
Mar 53 min read
AI Pioneer ICS.AI Appoints Local Government Veteran to Drive Digital Revolution in Public Services
ICS.AI welcomes Dwayne Johnson as Chief Local Government Officer to spearhead AI transformation across UK local authorities
ICS AI
Jan 142 min read
Reflections on Solace Summit 2024: AI’s Role in Local Government Transformation
Discover key insights from the Solace Summit 2024 on AI’s role in transforming local government, improving service delivery & efficiency.
ICS AI
Oct 23, 20244 min read
Coleg y Cymoedd go-live with SMART AI Assistance to revolutionise student experience
Edit: See the latest progress on Cymoedd here . We are excited to announce our new customer - Coleg y Cymoedd - and the launch of their...
ICS AI
Nov 22, 20233 min read
The Power of Conversational AI: A Lifeline in Times of Crisis
In the face of adversity and crisis, the rapid dissemination of accurate information and effective assistance can make a world of...
ICS AI
Nov 2, 20234 min read
Lessons from the Floods: Advancing Disaster Response with AI in Derby
Explore how Derby City Council & ICS.AI's rapid AI response aided residents during the Storm Babet flood, ensuring safety & support.
ICS AI
Oct 26, 20234 min read
Generative AI and The Copilot Ecosystem: A New Era for Local Councils
The introduction of generative AI and the Copilot ecosystem mark the onset of the 5th industrial revolution. Join our webinar 19.10.23.
ICS AI
Sep 29, 20233 min read
Transforming public sector communication with phone-based voice AI
ICS.AI and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement...
ICS AI
Sep 28, 20233 min read
Derby City Council’s AI-Powered Phone Assistant handles 62K calls, deflecting 43% away from advisors
Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.
ICS AI
Jul 17, 20234 min read
Transforming Council Interactions with AI: Marketing Guidelines for a Successful AI Assistant Launch
Guidelines for a successful AI assistant launch, marketing and engagement plan to drive resident adoption.
ICS AI
Jul 11, 20235 min read
Understanding the Future of AI: An In-Depth Q&A on the EU Artificial Intelligence Act
The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...
ICS AI
Jun 16, 20238 min read
Embracing Phone AI in Customer Service: Transforming Support and Enhancing User Experience
Integrating phone AI into customer service operations can drive efficiency, satisfaction, and cost savings.
ICS AI
May 8, 20233 min read
Enhancing Local Elections with Conversational AI: A Game-Changer for UK Councils
How Conversational AI technology, available on multiple channels and accessible 24/7, can help UK councils during elections.
ICS AI
May 4, 20233 min read
The Evolution of Voice AI: A Brief History and Future Predictions
In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology
ICS AI
May 2, 20234 min read
Empowering Residents with Self-Service Voice Conversational AI: The SMART Phone AI Revolution
The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services
ICS AI
Apr 26, 20233 min read
Lockdown Anniversary - a lost year or a push for innovation
One year after the country’s first lockdown, we shouldn’t dwell on what we’ve lost but focus on how to do better The chaos of the...
ICS AI
Mar 23, 20212 min read
bottom of page