Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.

The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...

ICS.AI launch SMART Student Recruitment platform to transform student conversion rates and user experience, providing a unified...

The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...

ICS.AI launches SMART, the world's first public sector Conversational AI that guarantees human parity performance

With Conversational AI and humans working together, you can support students 24/7, automating routine queries, and improving answers to...

Conversational AI built specifically for the public sector can deflect queries and support interactions with extremely high accuracy...

We were recently joined by one of our founding Further Education (FE) customers - New College Lanarkshire – at a webinar to talk about...

We are excited to announce that Telford and Wrekin Council, the local authority of the year (MJ Awards 2022), are now able to provide...

Deploying AI at critical parts of the student journey with Durham University Durham is using Conversational AI to redesign their...

The ICO talked to Government Transformation recently about their digital transformation strategy, their success with AI and the part...

What makes a start-up successful? It’s always the people. People behind the technology, the processes and the relationships make it all...

With teams going hybrid, it's even more important to stop and connect. After our action-packed Company Day, we're ready and set to...

Our team had a blast at the UCISA Deliberately Digital event last week! We believe that as a member-led professional body for digital...

Basingstoke & Deane, ICS.AI's local council, go live with their SMART AI web assistant. It provides 24/7 support to upwards of 180k people.

Launching our 'human parity’ SMART AI Language Model for Universities, supporting over 835 student topics and 12,500 student questions

Long term customer Telford and Wrekin Council have recently shared the long term strategic outcomes of working with us. The Council...

What an amazing night we've had during #EnterpriseAwards dinner in Goldsmith’s Hall this Wednesday! More than 3 years after the pandemic...

As market leaders for conversational AI solutions to the UK's public sector, we're pleased to announce we've just provided Lewes and...

Selecting the best of UK's Technology Entrepreneurs How does it feel to be nominated for an Oscar? Here, at ICS.AI, we already know…...