Britons back AI to enhance accessibility and speed in public services
- 2 hours ago
- 2 min read
Despite intense media focus on AI risk, most Brits are embracing the technology and see its potential to improve public services
When asked how they feel about AI, most respondents are curious, followed by optimistic, and happy
Basingstoke, UK; Wednesday 4th March 2026: National research conducted by ICS.AI has revealed strong public support for the use of artificial intelligence to improve outcomes in public services, particularly at a time when demand, cost pressures and access challenges continue to rise.
The survey of 2,000 UK residents found that nearly half of respondents (47%) believe AI will improve services for residents, while 60% say it will enhance accessibility. Reflecting growing expectations around speed and efficiency, 45% say they would prefer AI-driven services that deliver faster outcomes rather than waiting for traditional, human-led services.
However, the research shows that public support for AI is conditional. When asked what should matter most for UK investment in AI, the largest share of respondents (47%) prioritised tight regulation and trustworthiness. This compares with 24% who want AI to be developed and controlled in the UK, and a further 24% who prioritise affordability and effectiveness regardless of where the technology originates.
Widespread AI use
For resident home and work life, AI adoption is already widespread. More than three quarters of UK residents (78%) say they regularly use AI both at home and at work, with many reporting feelings of excitement rather than fear.
Looking ahead to the coming year, the most common outlook on AI is curiosity (41%), followed by optimism, with 22% saying they are happy and expect AI to help them considerably. However, concern remains present, with 26% saying they feel stressed about the potential for AI to take away jobs.
Martin Neale, CEO and founder at ICS.AI, commented:
“AI is already a part of everyday life for most people, with more than three quarters regularly using it at home and at work. What’s striking is how clearly the public can see AI’s potential to improve public services and accessibility. But that support isn’t unconditional. People want progress, but they also want reassurance – with trust, regulation and accountability a clear requirement for the public.”
The findings point to a pragmatic public that is ready to embrace AI’s benefits where it is deployed responsibly and in ways that directly improve everyday experiences.
To explore the full results, download the full ICS.AI survey.
Comments