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Derby City Council wins iESE Public Sector Transformation Awards for its pioneering AI programme with ICS.AI, identifying £12m in savings and improving services.

ICS.AI has been recognised in the FT 1000 2026 as one of Europe’s fastest growing companies, reflecting scalable, outcome-driven AI transformation.

ICS.AI research reveals strong UK public support for AI to improve accessibility and speed in public services, with trust and regulation a top priority.

ICS.AI has commissioned a landmark study with the University of Sheffield to improve how public sector AI understands UK accents and dialects, setting a new standard for ethical, inclusive conversational AI.

New national survey of 2,000 UK employees reveals strong support for AI at work – but clear expectations for human oversight, accountability and readiness. Download the full ICS.AI report.

Derby City Council have been named finalists at the iESE Public Sector Transformation Awards 2026 in the "AI in Public Services" category, for leading the AI revolution in local government.

A national survey of 2,000 UK employees reveals how AI is already used at work and in public services, where trust still matters most, and why organisations must move from AI pilots to responsible, AI-native operation.

We've expanded from Local Government to 7 UK public sectors with 319 G-Cloud 15 listings. Discover our SMART AI platform for councils, NHS, education and more.

Bristol City Council is now live with Briz, a new 24/7 digital assistant supporting residents by phone and online, while ensuring urgent and complex enquiries reach human advisors.

ICS.AI launches the UK’s first AI operating model with guaranteed savings as Derby City Council identifies £12m in benefits from AI transformation.

Derby City Council featured on ITV News for its AI transformation, reporting £12 million in impact through demand management and a human-in-the-loop operating model.

Derby City Council’s AI innovation was referenced in the House of Lords, highlighting how local government AI is shaping national debate on ethical, inclusive adoption.

The Governor of the Bank of England has said AI will not cause mass unemployment. This blog explains why the evidence supports that view, how AI reshapes tasks rather than jobs, and why human accountability and governance remain essential to the future of work.

ICS.AI highlights Scotland as a blueprint for AI-powered public services after Renfrewshire Council wins top awards following the success of AI assistant Millie.

ICS.AI has been ranked number 4 in the TechRound 100 for 2025, highlighting our leadership in public sector AI transformation through the SMART: Unified AI Platform.

Universities across the UK have trialled AI, but only a few have turned pilots into measurable change. This article provides insights from ICS.AI’s Higher Education AI Transformation Webinar with Derby City Council, Jisc and Microsoft, showing how a unified platform approach delivers scale, governance and results - illustrated by Derby’s £7.5m identified savings - and outlines practical next steps, including a free SMART: Unified AI for All Test Drive.

ICS.AI proudly took home the AI Excellence in Innovation Award at the South Coast Tech & Innovation Awards 2025, recognising its proven success in helping local councils unlock scalable, cost-saving AI solutions. The event celebrated the South Coast’s fast-growing tech ecosystem, showcasing the region’s thriving innovation, collaboration, and momentum in the UK’s digital economy.

ICS.AI extends its proven AI transformation programme to UK universities, offering a £5M savings guarantee amid the £1.4B sector funding shortfall.

ICS.AI and Derby City Council win Highly Commended Award for Government and Public Sector at the 2025 National AI Awards for their comprehensive public sector AI transformation programme.

ICS.AI proudly sponsored Derby City Council’s Here for Derby Awards 2025, celebrating the outstanding achievements of Team Derby and the #TeamDerby Award win for the Digital Development Team and ICS.AI partnership, transforming services through AI innovation.