Insights from HEAnet 2025 in Killarney, where leaders explored AI, collaboration, and innovation shaping the future of education in Ireland.

ICS.AI recognised as One to Watch in the LDC Top 50 Most Ambitious Business Leaders 2025, celebrating innovation and impact in public sector AI.

The UK’s public sector is emerging as a global leader in AI innovation. From real-world deployments in councils to international interest in ethical, scalable platforms, the UK's model is setting new standards in public service delivery.

South Norfolk and Broadland District Councils have partnered with ICS.AI to launch a 12-month AI pilot, bringing 24/7 phone and web assistants to over 273,000 residents. The initiative aims to cut wait times, boost satisfaction, and support staff by handling routine enquiries more efficiently.

We’re thrilled to be named a finalist for the AI Excellence in Innovation Award at the South Coast Tech & Innovation Awards 2025—recognising our impact in delivering trusted, high-value AI for the UK public sector.

ICS.AI’s latest update adds real-time homophone correction to its customer service AI, helping callers be understood more naturally and accurately across different accents and dialects.

ICS.AI named finalist in two National AI Awards 2025 categories: AI Award for Government and Public Sector with Derby City Council, and Alan Turing AI Innovator. Celebrating excellence in public sector AI transformation.

ICS.AI brings GPT-5 to the SMART: Unified AI Platform, delivering affordable, flexible and safe AI for every public-sector employee. Unlock smarter triage, richer staff support, and end-to-end automation - governed, grounded, and model-flexible by design.

Discover how Derby City Council identified £7.5M in savings through council-wide AI transformation. This comprehensive summary of the UK's 2nd largest local government event of 2025 covers their unified platform strategy, real-world applications, and proven results across customer service, social care, and financial management.

ICS.AI marks AI Appreciation Day with record 127% growth, a landmark £6.3M contract with Cheshire East Council, and plans for 100% growth in 2026 with 50+ new hires. Learn how their SMART: Unified AI Platform is transforming UK public services.

ICS.AI's Chief Local Government Director Dwayne Johnson was recently featured on the AI in Social Care podcast, sharing insights on how councils like Derby are using AI to save millions while improving services for residents.

Our CEO Martin Neale was recently featured on the ScaleUp Group's "AI Beyond the Hype" podcast, exploring how AI is reshaping public sector services and the rapid evolution of AI technology.

We're thrilled to announce that Martin Neale, CEO at ICS.AI, has won Public Sector Entrepreneur of the Year at the prestigious Enterprise Awards. This recognition celebrates our remarkable journey from startup to market leadership in public sector AI transformation, proving that innovation knows no age limits and bold vision can deliver transformational results for public services.

The Socitm Presidents Conference 2025 in Birmingham showcased groundbreaking AI transformation in local government, with Derby City Council announcing £7.5 million in savings from their AI project with ICS.AI. The event highlighted innovative approaches to public service delivery, collaboration between sectors, and the future of digital transformation in councils across the UK.

ICS.AI client Derby City Council announces £7.5M AI savings, ICS.AI pledges £5M savings guarantee for other councils

ICS.AI has been named as one of the UK's leading AI companies, securing the 9th position in TechRound's prestigious AI 35 list for 2025! 

Double recognition for ICS.AI as Technology Advancement finalist at Central South Business Awards. Leading AI transformation in the public sector.

Discover how AI is transforming adult social care across the UK. In this conversation with ICS.AI's Dwayne Johnson, we explore how councils are using intelligent tools to predict needs, automate admin, and support vulnerable people, while protecting the human touch at the heart of care.

SMART: Staff Copilot unifies AI capabilities for local government, combining secure generative AI with intelligent voice documentation to save councils up to £5M annually, reduce documentation time by 80%, and give social workers back one day per week to focus on residents.

Derby launches enhanced Darcie AI with GPT-4o, multilingual support, and expanded service knowledge for improved citizen engagement.