ICS.AI
Coleg y Cymoedd go-live with SMART AI Assistance to revolutionise student experience
We are excited to announce our new customer - Coleg y Cymoedd - and the launch of their new SMART AI Recruitment Assistant. Dedicated to...
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ICS.AI
- Nov 2, 2023
- 4 min
The Power of Conversational AI: A Lifeline in Times of Crisis
In the face of adversity and crisis, the rapid dissemination of accurate information and effective assistance can make a world of...
340
ICS.AI
- Oct 26, 2023
- 4 min
Lessons from the Floods: Advancing Disaster Response with AI in Derby
Explore how Derby City Council & ICS.AI's rapid AI response aided residents during the Storm Babet flood, ensuring safety & support.
660
ICS.AI
- Sep 29, 2023
- 3 min
Generative AI and The Copilot Ecosystem: A New Era for Local Councils
The introduction of generative AI and the Copilot ecosystem mark the onset of the 5th industrial revolution. Join our webinar 19.10.23.
1500
ICS.AI
- Sep 28, 2023
- 3 min
Transforming public sector communication with phone-based voice AI
ICS.AI and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement...
600
ICS.AI
- Jul 17, 2023
- 4 min
Derby City Council’s AI-Powered Phone Assistant handles 62K calls, deflecting 43% away from advisors
Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.
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ICS.AI
- Jul 11, 2023
- 4 min
Transforming Council Interactions with AI: Marketing Guidelines for a Successful AI Assistant Launch
Guidelines for a successful AI assistant launch, marketing and engagement plan to drive resident adoption.
580
ICS.AI
- Jun 16, 2023
- 8 min
Understanding the Future of AI: An In-Depth Q&A on the EU Artificial Intelligence Act
The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...
320
ICS.AI
- May 8, 2023
- 3 min
Embracing Phone AI in Customer Service: Transforming Support and Enhancing User Experience
Integrating phone AI into customer service operations can drive efficiency, satisfaction, and cost savings.
920
ICS.AI
- May 4, 2023
- 3 min
Enhancing Local Elections with Conversational AI: A Game-Changer for UK Councils
How Conversational AI technology, available on multiple channels and accessible 24/7, can help UK councils during elections.
180
ICS.AI
- May 2, 2023
- 4 min
The Evolution of Voice AI: A Brief History and Future Predictions
In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology
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ICS.AI
- Apr 26, 2023
- 3 min
Empowering Residents with Self-Service Voice Conversational AI: The SMART Phone AI Revolution
The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services
160
ICS.AI
- Mar 23, 2021
- 2 min
Lockdown Anniversary - a lost year or a push for innovation
One year after the country’s first lockdown, we shouldn’t dwell on what we’ve lost but focus on how to do better The chaos of the...
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