ICS.AI CEO Martin Neale shares how AI is transforming UK public services, why the UK leads on adoption, and why AI automates tasks - not jobs.

When council offices close over Christmas, residents still needed answers. Last Christmas, always-on AI assistants quietly handled thousands of queries, keeping local services accessible while easing pressure on council staff.

ICS.AI highlights Scotland as a blueprint for AI-powered public services after Renfrewshire Council wins top awards following the success of AI assistant Millie.

ICS.AI has been ranked number 4 in the TechRound 100 for 2025, highlighting our leadership in public sector AI transformation through the SMART: Unified AI Platform.

ICS.AI attended the Houlihan Lokey ONE Global Conference in London, where CEO Martin Neale joined the “Latest Trends Across European GovTech” panel to discuss AI-driven transformation and the future of public sector innovation.

Local Government Partnership Network South shows councils are moving from AI-curious to AI-transforming, with strong momentum, real examples, and clear next steps.

ICS.AI extends its proven AI transformation programme to UK universities, offering a £5M savings guarantee amid the £1.4B sector funding shortfall.

ICS.AI has been recognised by BBN Times as one of the Top 10 UK-Based AI Consulting Firms in 2025, highlighting its leadership in public-sector transformation and innovative use of generative AI.

National coverage spotlighted Derby City Council’s AI journey with ICS.AI—pioneering human-in-the-loop tools in adult social care. From ‘Darcie’, the UK’s first generative AI phone assistant, to £7.5m identified savings and 84% fewer transfers, Derby shows how ambition and accountability can transform public services.

We’re thrilled to be named a finalist for the AI Excellence in Innovation Award at the South Coast Tech & Innovation Awards 2025—recognising our impact in delivering trusted, high-value AI for the UK public sector.

ICS.AI named finalist in two National AI Awards 2025 categories: AI Award for Government and Public Sector with Derby City Council, and Alan Turing AI Innovator. Celebrating excellence in public sector AI transformation.

ICS.AI brings GPT-5 to the SMART: Unified AI Platform, delivering affordable, flexible and safe AI for every public-sector employee. Unlock smarter triage, richer staff support, and end-to-end automation - governed, grounded, and model-flexible by design.

Discover how ICS.AI's technology successfully processes diverse UK regional accents and dialects, with data showing 98.7% recognition rate across 1.68 million calls to council services.

Discover how Derby City Council identified £7.5M in savings through council-wide AI transformation. This comprehensive summary of the UK's 2nd largest local government event of 2025 covers their unified platform strategy, real-world applications, and proven results across customer service, social care, and financial management.

ICS.AI marks AI Appreciation Day with record 127% growth, a landmark £6.3M contract with Cheshire East Council, and plans for 100% growth in 2026 with 50+ new hires. Learn how their SMART: Unified AI Platform is transforming UK public services.

While 85% of UK councils have adopted AI, most remain stuck in "perpetual pilot mode." Discover how leading public sector organisations are bridging the AI adoption gap by moving from fragmented tools to unified platforms, unlocking up to £5M in annual savings and transforming service delivery at scale.

We're thrilled to announce that Martin Neale, CEO at ICS.AI, has won Public Sector Entrepreneur of the Year at the prestigious Enterprise Awards. This recognition celebrates our remarkable journey from startup to market leadership in public sector AI transformation, proving that innovation knows no age limits and bold vision can deliver transformational results for public services.

Explore how Coleg Y Cymoedd and Nottingham Trent University are leveraging ICS.AI’s unified platform to drive student recruitment, enhance services, and transform teaching and learning, with measurable outcomes and transformative ROI.

The Socitm Presidents Conference 2025 in Birmingham showcased groundbreaking AI transformation in local government, with Derby City Council announcing £7.5 million in savings from their AI project with ICS.AI. The event highlighted innovative approaches to public service delivery, collaboration between sectors, and the future of digital transformation in councils across the UK.

ICS.AI has been named as one of the UK's leading AI companies, securing the 9th position in TechRound's prestigious AI 35 list for 2025!