top of page
Learn with our Latest Blogs, Guides and Events


ICS.AI celebrates AI Appreciation Day with 127% growth and landmark contract win with Cheshire East Council
ICS.AI marks AI Appreciation Day with record 127% growth, a landmark £6.3M contract with Cheshire East Council, and plans for 100% growth in 2026 with 50+ new hires. Learn how their SMART: Unified AI Platform is transforming UK public services.
ICS AI
5 hours ago3 min read


Bridging the AI Adoption Gap: Breaking Through the Public Sector Plateau with Platform Strategy
While 85% of UK councils have adopted AI, most remain stuck in "perpetual pilot mode." Discover how leading public sector organisations are bridging the AI adoption gap by moving from fragmented tools to unified platforms, unlocking up to £5M in annual savings and transforming service delivery at scale.
ICS AI
Jun 275 min read


ICS.AI CEO Wins Public Sector Entrepreneur of the Year at The Enterprise Awards
We're thrilled to announce that Martin Neale, CEO at ICS.AI, has won Public Sector Entrepreneur of the Year at the prestigious Enterprise Awards. This recognition celebrates our remarkable journey from startup to market leadership in public sector AI transformation, proving that innovation knows no age limits and bold vision can deliver transformational results for public services.
ICS AI
Jun 193 min read


Insights from our AI in Education Webinar - exploring AI’s impact across the educational ecosystem
Explore how Coleg Y Cymoedd and Nottingham Trent University are leveraging ICS.AI’s unified platform to drive student recruitment, enhance services, and transform teaching and learning, with measurable outcomes and transformative ROI.
ICS AI
Jun 154 min read


Breaking Boundaries: Key Insights from the Socitm Presidents' Conference 2025
The Socitm Presidents Conference 2025 in Birmingham showcased groundbreaking AI transformation in local government, with Derby City Council announcing £7.5 million in savings from their AI project with ICS.AI. The event highlighted innovative approaches to public service delivery, collaboration between sectors, and the future of digital transformation in councils across the UK.
ICS AI
Jun 125 min read


ICS.AI Recognised as Top 10 AI Company in TechRound's AI 35 for 2025
ICS.AI has been named as one of the UK's leading AI companies, securing the 9th position in TechRound's prestigious AI 35 list for 2025!
ICS AI
May 283 min read


Double Recognition: ICS.AI Named Technology Advancement Finalist
Double recognition for ICS.AI as Technology Advancement finalist at Central South Business Awards. Leading AI transformation in the public sector.
ICS AI
May 272 min read


ICS.AI Shortlisted for AI Innovation of the Year at the 2025 Thames Valley Tech & Innovation Awards
ICS.AI has been shortlisted for the prestigious "AI Innovation of the Year" award at the 2025 Thames Valley Tech & Innovation Awards - highlighting our ongoing commitment to transforming the UK public sector through cutting-edge AI solutions that drive efficiency, enhance service delivery, and create sustainable financial models.
ICS AI
May 222 min read


UK’s First Public Sector Generative AI Phone Assistant Launched at Derby City Council
Derby City Council, in partnership with ICS.AI, has launched the UK’s first public sector generative AI phone assistant. The new voice-powered Darcie supports ten languages, operates 24/7, and is already transforming how residents access council services - reducing switchboard demand, improving accessibility and bridging the AI adoption gap.
ICS AI
May 224 min read


Can AI Care? Bridging Humanity and Algorithms in Adult Social Care
Discover how AI is transforming adult social care across the UK. In this conversation with ICS.AI's Dwayne Johnson, we explore how councils are using intelligent tools to predict needs, automate admin, and support vulnerable people, while protecting the human touch at the heart of care.
ICS AI
May 23 min read


SMART Staff Copilot: Transforming Local Government with AI
SMART: Staff Copilot unifies AI capabilities for local government, combining secure generative AI with intelligent voice documentation to save councils up to £5M annually, reduce documentation time by 80%, and give social workers back one day per week to focus on residents.
ICS AI
May 14 min read


ICS.AI launches SMART: Staff Copilot, projecting £5 million savings per council with unified AI platform
New all-in-one AI platform for local government staff aims to cut purchase costs by 50% and operating costs by 30% compared to multiple point solutions, while saving staff up to one day per week.
ICS AI
Apr 293 min read


Derby City Council’s digital helper, Darcie, gets a GenAI upgrade!
Derby launches enhanced Darcie AI with GPT-4o, multilingual support, and expanded service knowledge for improved citizen engagement.
ICS AI
Mar 172 min read


Hillingdon Council partners with ICS.AI to transform how residents interact with council services
Hillingdon Council partners with ICS.AI to deliver 24/7 AI support, reducing resident wait times and freeing staff for complex cases.
ICS AI
Mar 132 min read


Nation’s first bilingual student recruitment AI assistant delivers over £5.9M in financial benefits for Coleg y Cymoedd
Nation’s first bilingual student recruitment AI assistant delivers over £5.9M in financial benefits for Coleg y Cymoedd.
ICS AI
Mar 53 min read


AI Pioneer ICS.AI Appoints Local Government Veteran to Drive Digital Revolution in Public Services
ICS.AI welcomes Dwayne Johnson as Chief Local Government Officer to spearhead AI transformation across UK local authorities
ICS AI
Jan 142 min read


AI for the People: A Brighter Future for Public Service Delivery in 2025
Martin Neale talks about predictions for a brighter future for public service delivery with AI in 2025
ICS AI
Dec 18, 20244 min read


Reflections on Solace Summit 2024: AI’s Role in Local Government Transformation
Discover key insights from the Solace Summit 2024 on AI’s role in transforming local government, improving service delivery & efficiency.
ICS AI
Oct 23, 20244 min read


Embracing AI in Local Government: Navigating Common Challenges for Successful Implementation
Aneeq Star from ICS.AI shares insights on navigating common challenges for successful implementation in local government.
ICS AI
Jun 28, 20243 min read


Revolutionising Social Care with AI: A New Era of Efficiency, Empowerment and Cost Savings
Meeting outcomes for residents and supporting carers within existing resources is a significant challenge for social care. As councils...
ICS AI
Jan 4, 20243 min read
bottom of page