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SMART Staff Copilot: Transforming Local Government with AI
SMART: Staff Copilot unifies AI capabilities for local government, combining secure generative AI with intelligent voice documentation to save councils up to £5M annually, reduce documentation time by 80%, and give social workers back one day per week to focus on residents.
ICS AI
18 hours ago4 min read
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ICS.AI launches SMART: Staff Copilot, projecting £5 million savings per council with unified AI platform
New all-in-one AI platform for local government staff aims to cut purchase costs by 50% and operating costs by 30% compared to multiple point solutions, while saving staff up to one day per week.
ICS AI
3 days ago3 min read
27
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MP Luke Murphy meets ICS.AI team to transform Basingstoke into a leading AI Hub
Luke Murphy MP and ICS.AI discuss plans to establish Basingstoke as a national AI hub, driving innovation in public service delivery.
ICS AI
Mar 262 min read
7
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Derby City Council’s digital helper, Darcie, gets a GenAI upgrade!
Derby launches enhanced Darcie AI with GPT-4o, multilingual support, and expanded service knowledge for improved citizen engagement.
ICS AI
Mar 172 min read
66
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Hillingdon Council partners with ICS.AI to transform how residents interact with council services
Hillingdon Council partners with ICS.AI to deliver 24/7 AI support, reducing resident wait times and freeing staff for complex cases.
ICS AI
Mar 132 min read
211


Nation’s first bilingual student recruitment AI assistant delivers over £5.9M in financial benefits for Coleg y Cymoedd
Nation’s first bilingual student recruitment AI assistant delivers over £5.9M in financial benefits for Coleg y Cymoedd.
ICS AI
Mar 53 min read
172
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AI Pioneer ICS.AI Appoints Local Government Veteran to Drive Digital Revolution in Public Services
ICS.AI welcomes Dwayne Johnson as Chief Local Government Officer to spearhead AI transformation across UK local authorities
ICS AI
Jan 142 min read
111
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AI for the People: A Brighter Future for Public Service Delivery in 2025
Martin Neale talks about predictions for a brighter future for public service delivery with AI in 2025
ICS AI
Dec 18, 20244 min read
40
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Introducing the AI Customer Service Assessment - Transforming Council Operations with SMART: Phone AI
Transform your council’s customer service with our AI Customer Service Assessment, inspired by Derby City Council's success with phone AI.
ICS AI
May 29, 20244 min read
178


Revolutionising Social Care with AI: A New Era of Efficiency, Empowerment and Cost Savings
Meeting outcomes for residents and supporting carers within existing resources is a significant challenge for social care. As councils...
ICS AI
Jan 4, 20243 min read
774
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Empowering Educators in the AI Era with the SMART AI Copilot Suite
The rise of Generative AI (GenAI) in education presents both opportunities and challenges. With over 90% of students already engaging...
ICS AI
Dec 19, 20232 min read
58
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Embracing AI in Education: Lessons from Coleg y Cymoedd's Evaluation Journey
Coleg Y Cymoedd share their experiences of AI evaluation to enhance teaching and learning, with SMART AI Learning Copilot from ICS.AI.
ICS AI
Nov 30, 20234 min read
124
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Coleg y Cymoedd go-live with SMART AI Assistance to revolutionise student experience
Edit: See the latest progress on Cymoedd here . We are excited to announce our new customer - Coleg y Cymoedd - and the launch of their...
ICS AI
Nov 22, 20233 min read
263
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The Power of Conversational AI: A Lifeline in Times of Crisis
In the face of adversity and crisis, the rapid dissemination of accurate information and effective assistance can make a world of...
ICS AI
Nov 2, 20234 min read
46
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Lessons from the Floods: Advancing Disaster Response with AI in Derby
Explore how Derby City Council & ICS.AI's rapid AI response aided residents during the Storm Babet flood, ensuring safety & support.
ICS AI
Oct 26, 20234 min read
71
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Generative AI and The Copilot Ecosystem: A New Era for Local Councils
The introduction of generative AI and the Copilot ecosystem mark the onset of the 5th industrial revolution. Join our webinar 19.10.23.
ICS AI
Sep 29, 20233 min read
186
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Transforming public sector communication with phone-based voice AI
ICS.AI and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement...
ICS AI
Sep 28, 20233 min read
72
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Derby City Council’s AI-Powered Phone Assistant handles 62K calls, deflecting 43% away from advisors
Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.
ICS AI
Jul 17, 20234 min read
1,416
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The Power of Branding: Considerations when building an AI Assistant brand for your council
Why are branding and naming important when launching your AI assistant? Practical advice for local councils to help drive resident adoption
ICS AI
Jul 5, 20234 min read
72
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Understanding the Future of AI: An In-Depth Q&A on the EU Artificial Intelligence Act
The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...
ICS AI
Jun 16, 20238 min read
35
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