South Norfolk and Broadland District Councils have partnered with ICS.AI to launch a 12-month AI pilot, bringing 24/7 phone and web assistants to over 273,000 residents. The initiative aims to cut wait times, boost satisfaction, and support staff by handling routine enquiries more efficiently.

ICS.AI’s latest update adds real-time homophone correction to its customer service AI, helping callers be understood more naturally and accurately across different accents and dialects.

ICS.AI brings GPT-5 to the SMART: Unified AI Platform, delivering affordable, flexible and safe AI for every public-sector employee. Unlock smarter triage, richer staff support, and end-to-end automation - governed, grounded, and model-flexible by design.

ICS.AI marks AI Appreciation Day with record 127% growth, a landmark £6.3M contract with Cheshire East Council, and plans for 100% growth in 2026 with 50+ new hires. Learn how their SMART: Unified AI Platform is transforming UK public services.

Explore how ICS AI's remote-first team strengthened connections during their quarterly company day in Birmingham, celebrating innovation, awards, and strategic growth in AI solutions for the public sector.

ICS.AI's Chief Local Government Director Dwayne Johnson was recently featured on the AI in Social Care podcast, sharing insights on how councils like Derby are using AI to save millions while improving services for residents.

ICS.AI, one of the UK's fastest-growing AI companies, has appointed Tim Irons as Chief Financial Officer to strengthen its leadership team during a period of accelerated expansion. With over 18 years in senior finance roles and proven expertise in private equity, M&A, and fundraising, Irons will support the company's ambitious growth phase while maintaining strong financial controls and governance. His appointment reflects ICS.AI's commitment to scaling responsibly as demand

Our CEO Martin Neale was recently featured on the ScaleUp Group's "AI Beyond the Hype" podcast, exploring how AI is reshaping public sector services and the rapid evolution of AI technology.

We're thrilled to announce that Martin Neale, CEO at ICS.AI, has won Public Sector Entrepreneur of the Year at the prestigious Enterprise Awards. This recognition celebrates our remarkable journey from startup to market leadership in public sector AI transformation, proving that innovation knows no age limits and bold vision can deliver transformational results for public services.

ICS.AI client Derby City Council announces £7.5M AI savings, ICS.AI pledges £5M savings guarantee for other councils

Double recognition for ICS.AI as Technology Advancement finalist at Central South Business Awards. Leading AI transformation in the public sector.

ICS.AI has been shortlisted for the prestigious "AI Innovation of the Year" award at the 2025 Thames Valley Tech & Innovation Awards - highlighting our ongoing commitment to transforming the UK public sector through cutting-edge AI solutions that drive efficiency, enhance service delivery, and create sustainable financial models.

Derby City Council, in partnership with ICS.AI, has launched the UK’s first public sector generative AI phone assistant. The new voice-powered Darcie supports ten languages, operates 24/7, and is already transforming how residents access council services - reducing switchboard demand, improving accessibility and bridging the AI adoption gap.

Our CEO, Martin Neale, has been shortlisted for the prestigious Enterprise Awards 2025, celebrating the boldest leaders in UK tech innovation. This recognition highlights ICS.AI's journey to become one of the UK's fastest-growing AI companies for the public sector, placing Martin among Britain's most innovative tech founders.

Discover how AI is transforming adult social care across the UK. In this conversation with ICS.AI's Dwayne Johnson, we explore how councils are using intelligent tools to predict needs, automate admin, and support vulnerable people, while protecting the human touch at the heart of care.

SMART: Staff Copilot unifies AI capabilities for local government, combining secure generative AI with intelligent voice documentation to save councils up to £5M annually, reduce documentation time by 80%, and give social workers back one day per week to focus on residents.

New all-in-one AI platform for local government staff aims to cut purchase costs by 50% and operating costs by 30% compared to multiple point solutions, while saving staff up to one day per week.

Luke Murphy MP and ICS.AI discuss plans to establish Basingstoke as a national AI hub, driving innovation in public service delivery.

Derby launches enhanced Darcie AI with GPT-4o, multilingual support, and expanded service knowledge for improved citizen engagement.

Hillingdon Council partners with ICS.AI to deliver 24/7 AI support, reducing resident wait times and freeing staff for complex cases.