ICS AI
Derby City Council’s AI-Powered Phone Assistant handles 62K calls, deflecting 43% away from advisors
Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.
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ICS AI
- Jul 5
- 4 min
The Power of Branding: Considerations when building an AI Assistant brand for your council
Why are branding and naming important when launching your AI assistant? Practical advice for local councils to help drive resident adoption
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ICS AI
- Jun 16
- 8 min
Understanding the Future of AI: An In-Depth Q&A on the EU Artificial Intelligence Act
The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...
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ICS AI
- May 8
- 3 min
Embracing Phone AI in Customer Service: Transforming Support and Enhancing User Experience
Integrating phone AI into customer service operations can drive efficiency, satisfaction, and cost savings.
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ICS AI
- May 4
- 3 min
Enhancing Local Elections with Conversational AI: A Game-Changer for UK Councils
How Conversational AI technology, available on multiple channels and accessible 24/7, can help UK councils during elections.
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ICS AI
- May 2
- 4 min
The Evolution of Voice AI: A Brief History and Future Predictions
In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology
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ICS AI
- Apr 26
- 3 min
Empowering Residents with Self-Service Voice Conversational AI: The SMART Phone AI Revolution
The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services
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ICS AI
- Dec 3, 2020
- 2 min
Start your Free trial of the UK’s best performing Local Government AI Citizen Assistant today
Start your FREE trial today and try out the UK’s top performing Local Government Digital Assistant currently successful answering 90%+ of...
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ICS AI
- Nov 19, 2020
- 1 min
ICS.AI attend the iESE Conference - November 2020
ICS.AI would firstly like to thank iESE for inviting us to their Local Government virtual conference last week, it was great session to...
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ICS AI
- Oct 1, 2020
- 1 min
ICS.AI Cloud solution portfolio of software and services is now available on G-Cloud 12
We are delighted to announce that our ICS.AI cloud solution portfolio of software and services is available, updated and live on G Cloud...
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ICS AI
- Sep 28, 2020
- 2 min
ICS.AI become Charter Members of the Microsoft 365 Content Services Program featuring Project Cortex
ICS.AI are excited to announce that we have been chosen to become a Charter Member of the Microsoft 365 Content Services Partner Program....
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