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Embracing Phone AI in Customer Service: Transforming Support and Enhancing User Experience
Integrating phone AI into customer service operations can drive efficiency, satisfaction, and cost savings.
ICS AI
May 8, 20233 min read
Enhancing Local Elections with Conversational AI: A Game-Changer for UK Councils
How Conversational AI technology, available on multiple channels and accessible 24/7, can help UK councils during elections.
ICS AI
May 4, 20233 min read
The Evolution of Voice AI: A Brief History and Future Predictions
In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology
ICS AI
May 2, 20234 min read
Empowering Residents with Self-Service Voice Conversational AI: The SMART Phone AI Revolution
The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services
ICS AI
Apr 26, 20233 min read
Lockdown Anniversary - a lost year or a push for innovation
One year after the country’s first lockdown, we shouldn’t dwell on what we’ve lost but focus on how to do better The chaos of the...
ICS AI
Mar 23, 20212 min read
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