Why are branding and naming important when launching your AI assistant? Practical advice for local councils to help drive resident adoption

The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...

Integrating phone AI into customer service operations can drive efficiency, satisfaction, and cost savings.

How Conversational AI technology, available on multiple channels and accessible 24/7, can help UK councils during elections.

In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology

The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services

The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...

ICS.AI launches SMART, the world's first public sector Conversational AI that guarantees human parity performance

With Conversational AI and humans working together, you can support students 24/7, automating routine queries, and improving answers to...

Conversational AI built specifically for the public sector can deflect queries and support interactions with extremely high accuracy...

We are excited to announce that Telford and Wrekin Council, the local authority of the year (MJ Awards 2022), are now able to provide...

Deploying AI at critical parts of the student journey with Durham University Durham is using Conversational AI to redesign their...

The ICO talked to Government Transformation recently about their digital transformation strategy, their success with AI and the part...

What makes a start-up successful? It’s always the people. People behind the technology, the processes and the relationships make it all...

With teams going hybrid, it's even more important to stop and connect. After our action-packed Company Day, we're ready and set to...

AI products promise countless benefits, including operating cost reductions, better user experience and, most importantly, contact...

Colleges can now identify students at significant risk of premature withdrawal far earlier in the academic year allowing timely...

Launching our 'human parity’ SMART AI Language Model for Universities, supporting over 835 student topics and 12,500 student questions

The possibilities of AI in the Public Sector are limitless. Why? Because when it's not about profit, it is about peoples' lives Martin...

Find out how IT support can be better deployed as higher education organisations adapt to Covid 19. AI can be a catalyst for improvements