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Using AI in IT Support for Higher Education with Dr Cris Bloomfield, Architect at Microsoft
Find out how IT support can be better deployed as higher education organisations adapt to Covid 19. AI can be a catalyst for improvements
ICS AI
Dec 30, 20218 min read
Can AI achieve human parity? And why do so many chatbots fail?
Can AI be as smart as humans? Probably not, but in a practical sense we need AI to perform specific tasks automatically and accurately.
ICS AI
Dec 15, 20213 min read
Is AI the final step to CHANNEL SHIFT for local councils?
Local government should start augmenting existing channels with high-performing, customizable and well-trained AI. Find out how with ICS.AI.
ICS AI
Dec 6, 20212 min read
Artificial Intelligence: The new way to be the leaders in innovation for the Public Sector
The NHS almost relies on a degree of slave labour to make it work Imagine there was a solution that increased productivity, decreased...
ICS AI
Nov 24, 20215 min read
More than half of UK's councils cannot be wrong - learn to serve more people with less
We explore how to augment all channels with AI for the good of the citizens We've just hit a record – our event discussing AI Channel...
ICS AI
Nov 24, 20214 min read
James Marshall shares how Southampton City Council have achieved true AI channel shift
Discover how Southampton City Council deployed an AI assistant & automated 30,000 inbound query responses from residents 24 hours a day.
ICS AI
Nov 12, 20218 min read
ICS.AI paving the way for AI success in the public sector
At ICS.AI we love what we do and we are proud to be the UK’s fastest growing AI company and Microsoft Gold Partner. We care about what we...
ICS AI
Nov 4, 20214 min read
Durham University: The Journey to Holly
Read how Durham University supported their student recruitment team with an ethical AI assistant, Holly, available 24/7 built byICS.AI
ICS AI
Oct 22, 20216 min read
Interview with Gemma Hancox, Customer Contact Group Manager at Telford and Wrekin Council
ICS.AI interview with Gemma Hancox from Telford and Wrekin Council. Find out about their digital transformation journey using AI assistants.
ICS AI
Oct 18, 20215 min read
Durham University nominated in The Higher Education Awards for Holly AI Assistant
ICS.AI client Durham University nominated for Best Technological or Digital Innovation of the Year in The Higher Education Awards 2021
ICS AI
Sep 13, 20213 min read
Lockdown Anniversary - a lost year or a push for innovation
One year after the country’s first lockdown, we shouldn’t dwell on what we’ve lost but focus on how to do better The chaos of the...
ICS AI
Mar 23, 20212 min read
New Podcast with Microsoft explores the benefits of AI Omni Channel technology
Listen to our exclusive podcast with Microsoft to discover how Omni Channel can help with Digital channel shift, self-service and...
ICS AI
Jan 29, 20211 min read
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