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Chatbots on the Rise How many times have you sat on hold waiting for an operator to take your call? How much time have you spent navigating an endless labyrinth of confusing menus online? How up to date are you on news, updates and incidents occurring in your community? Within the last few years the only answer to these tasks rested as the end of either a prolonged phone call, or tiresome searches through online databases. This was until the arrival of chatbots. The last two

This year’s Future Decoded marked one of the most important events in our company’s history, with the launch of FLEX AI’s new product line-up. We were anxious to share what we have worked on for many months, and are overwhelmed to say that FLEX AI’s presentation at Future Decoded was a resounding success. With over 20 years of experience as CEO of ICS Solutions, I have never seen the enthusiasm and intrigue of a new product line-up greeted as warmly by such large groups of in

We automated Microsoft Teams in record time, and so can you. Watch our brief demo of a fully automated, governed MS Teams. Unlocked with...

ICS Solutions’ Chief Technology Officer, Nick Lloyd-Jenkins shares his thoughts on SharePoint communication sites. What are SharePoint communication sites? Nick: Communication sites are a new Office 365 feature that allows users to create engaging and dynamic sites and pages to promote events, product launches or campaigns. When will they be rolled out to customers? Nick: Communication sites will begin roll out to Office 365 First Release customers in June 2017, with full wor