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  • Writer's pictureICS.AI

Check out ICS.AI's exclusive feature in the latest edition of Transform Magazine! - May 2020

Read our latest feature in Transform Magazine (Issue 17 - May 2020) to learn more on how we helped Cheshire West & Chester Council handle a 500% increase in COVID-19 related questions from the public!

With the COVID-19 pandemic requiring rapid responses, many local authorities have turned to digital tools to help manage the crisis and meet the demand for information and answers from citizens.

The Public COVID-19 Assistant has a priority store of hundreds of Coronavirus voice-ready answers and can fall back on multiple trusted and curated Coronavirus knowledge sources such as the council’s own website, the World Health Organisation, NHS 111, and Public Health England. Clients can also optionally create and manage their own dedicated local Coronavirus knowledge store.

The Public COVID-19 AI Assistant is now available to all organisations and can be deployed rapidly and does not require any customer IT resources beyond adding it to their website.

To read the full article, please visit page 6 of the magazine:

For further information regarding our FLEX AI Public COVID-19 AI Assistant, then please visit:

And if you would like to speak with one of our AI experts about our new Public COVID-19 AI Assistant then please email and someone from the team will get back to you as quickly as possible.

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