PUBLIC COVID-19 AI ASSISTANT
What is the Public COVID-19 AI Assistant
and what are it's capabilities?
The Public COVID-19 assistant provides organisations with a quick and comprehensive way to communicate and interact with the public over Coronavirus.The AI assistant is able to substantially reduce the pressure on call centre staff and to provide the public with answers 24/7.
Keep your Citizens Safe and Informed
The Virtual COVID-19 Advice Skill:
We recognize that during this period of change, many citizens will be left questioning how the pandemic will effect them and their community. Which is why we have designed the Public COVID-19 AI Assistant, designed to help keep the public safe and informed throughout this outbreak. We provide the public with 24/7 access to trusted local and national COVID-19 related information.
With the support of the COVID-19 skill, citizens can access up to date national and local COVID-19 related information from trusted sources such as WHO or GOV.UK
The AI assistant is able to substantially reduce the pressure on
call centre staff and to provide the public with answers 24/7
Citizens can ask specific health related questions about their symptoms via the Bot, which can then be triaged to the correct knowledge base for instant access to COVID-19 related answers
Enable citizens to perform COVID-19 related processes,
such as reporting concerns or applying for a grant
CUSTOMER CASE STUDY:
In late March 2020, Cheshire West and Chester Council saw a 500% increase in requests to their Chatbot Digital Assistant AIDA for information. With the support of the new agent, Cheshire West and Chester Council are able to help hundreds more residents with the support of AI.
The Coronavirus AI skill that ICS.AI have developed (which Cheshire West and Chester Council are currently using) has a priority store of hundreds of Coronavirus voice ready answers and can fall back on multiple trusted and curated Coronavirus knowledge sources such as the council’s own website, the World Health Organisation, NHS 111, and Public health England.
If you are interested in reading the full Cheshire West and Chester council customer case study, then please click the button below!