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Derby City Council’s AI-Powered Phone Assistant handles 62K calls, deflecting 43% away from advisors

Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.

ICS AI

The Evolution of Voice AI: A Brief History and Future Predictions

In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology

ICS AI

Empowering Residents with Self-Service Voice Conversational AI: The SMART Phone AI Revolution

The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services

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