ICS AIJul 174 minDerby City Council’s AI-Powered Phone Assistant handles 62K calls, deflecting 43% away from advisorsDerby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.
ICS AIMay 24 minThe Evolution of Voice AI: A Brief History and Future PredictionsIn this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology
ICS AIApr 263 minEmpowering Residents with Self-Service Voice Conversational AI: The SMART Phone AI Revolution The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services