ICS.AI CEO Martin Neale shares how AI is transforming UK public services, why the UK leads on adoption, and why AI automates tasks - not jobs.

Derby City Council’s AI innovation was referenced in the House of Lords, highlighting how local government AI is shaping national debate on ethical, inclusive adoption.

When council offices close over Christmas, residents still needed answers. Last Christmas, always-on AI assistants quietly handled thousands of queries, keeping local services accessible while easing pressure on council staff.

ICS.AI highlights Scotland as a blueprint for AI-powered public services after Renfrewshire Council wins top awards following the success of AI assistant Millie.

ICS.AI has been ranked number 4 in the TechRound 100 for 2025, highlighting our leadership in public sector AI transformation through the SMART: Unified AI Platform.

ICS.AI attended the Houlihan Lokey ONE Global Conference in London, where CEO Martin Neale joined the “Latest Trends Across European GovTech” panel to discuss AI-driven transformation and the future of public sector innovation.

Local Government Partnership Network South shows councils are moving from AI-curious to AI-transforming, with strong momentum, real examples, and clear next steps.

Derby City Council, in partnership with ICS.AI, has launched the UK’s first public sector generative AI phone assistant. The new voice-powered Darcie supports ten languages, operates 24/7, and is already transforming how residents access council services - reducing switchboard demand, improving accessibility and bridging the AI adoption gap.