ICS.AI joined Cheshire East Council’s staff event at Tatton Park to demonstrate CoCo, the council’s Staff Copilot, and engage directly with employees about the next phase of the organisation’s AI transformation programme supporting staff productivity and service delivery.

Real-world evidence of how generative AI is delivering measurable benefits for local government - reducing call volumes, improving customer satisfaction, and unlocking significant operational efficiencies at scale.

Bristol City Council is now live with Briz, a new 24/7 digital assistant supporting residents by phone and online, while ensuring urgent and complex enquiries reach human advisors.