ICS.AI has been shortlisted for the prestigious "AI Innovation of the Year" award at the 2025 Thames Valley Tech & Innovation Awards - highlighting our ongoing commitment to transforming the UK public sector through cutting-edge AI solutions that drive efficiency, enhance service delivery, and create sustainable financial models.

Derby City Council, in partnership with ICS.AI, has launched the UK’s first public sector generative AI phone assistant. The new voice-powered Darcie supports ten languages, operates 24/7, and is already transforming how residents access council services - reducing switchboard demand, improving accessibility and bridging the AI adoption gap.

ICS.AI was recognised in parliament for its role in transforming public services through AI. MP Luke Murphy and the Secretary of State Peter Kyle praised the company’s contributions to efficiency and innovation across the UK public sector.

Our CEO, Martin Neale, has been shortlisted for the prestigious Enterprise Awards 2025, celebrating the boldest leaders in UK tech innovation. This recognition highlights ICS.AI's journey to become one of the UK's fastest-growing AI companies for the public sector, placing Martin among Britain's most innovative tech founders.

Discover how AI is transforming adult social care across the UK. In this conversation with ICS.AI's Dwayne Johnson, we explore how councils are using intelligent tools to predict needs, automate admin, and support vulnerable people, while protecting the human touch at the heart of care.

SMART: Staff Copilot unifies AI capabilities for local government, combining secure generative AI with intelligent voice documentation to save councils up to £5M annually, reduce documentation time by 80%, and give social workers back one day per week to focus on residents.

New all-in-one AI platform for local government staff aims to cut purchase costs by 50% and operating costs by 30% compared to multiple point solutions, while saving staff up to one day per week.

Luke Murphy MP and ICS.AI discuss plans to establish Basingstoke as a national AI hub, driving innovation in public service delivery.

Derby launches enhanced Darcie AI with GPT-4o, multilingual support, and expanded service knowledge for improved citizen engagement.

Hillingdon Council partners with ICS.AI to deliver 24/7 AI support, reducing resident wait times and freeing staff for complex cases.

Nation’s first bilingual student recruitment AI assistant delivers over £5.9M in financial benefits for Coleg y Cymoedd.

ICS.AI welcomes Dwayne Johnson as Chief Local Government Officer to spearhead AI transformation across UK local authorities

Martin Neale talks about predictions for a brighter future for public service delivery with AI in 2025

We’re thrilled to announce that ICS.AI has been awarded a framework contract on G-Cloud 14!

Discover key insights from the Solace Summit 2024 on AI’s role in transforming local government, improving service delivery & efficiency.

Podcast: AI Transformation in Local Government - Unpacking Its Potential   In a recent episode of the Northwest Employers Podcast ,...

Explore how UK universities can navigate financial challenges and demographic shifts by integrating AI.

Explore how AI can transform the UK's higher education amidst financial crises in this insightful blog.

Interview with Gary Innes, Customer Service Manager at Renfrewshire Council In today’s dynamic public service environment, integrating...

Aneeq Star from ICS.AI shares insights on navigating common challenges for successful implementation in local government.