Local Government Partnership Network South shows councils are moving from AI-curious to AI-transforming, with strong momentum, real examples, and clear next steps.

Derby City Council, in partnership with ICS.AI, has launched the UK’s first public sector generative AI phone assistant. The new voice-powered Darcie supports ten languages, operates 24/7, and is already transforming how residents access council services - reducing switchboard demand, improving accessibility and bridging the AI adoption gap.