ICS.AI extends its proven AI transformation programme to UK universities, offering a £5M savings guarantee amid the £1.4B sector funding shortfall.

ICS.AI and Derby City Council win Highly Commended Award for Government and Public Sector at the 2025 National AI Awards for their comprehensive public sector AI transformation programme.

Discover how Derby City Council identified £7.5M in savings through council-wide AI transformation. This comprehensive summary of the UK's 2nd largest local government event of 2025 covers their unified platform strategy, real-world applications, and proven results across customer service, social care, and financial management.

Derby City Council, in partnership with ICS.AI, has launched the UK’s first public sector generative AI phone assistant. The new voice-powered Darcie supports ten languages, operates 24/7, and is already transforming how residents access council services - reducing switchboard demand, improving accessibility and bridging the AI adoption gap.

Derby launches enhanced Darcie AI with GPT-4o, multilingual support, and expanded service knowledge for improved citizen engagement.