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Learn with our Latest Blogs, Guides and Events
Insights from our AI in Education Webinar - exploring AI’s impact across the educational ecosystem
Explore how Coleg Y Cymoedd and Nottingham Trent University are leveraging ICS.AI’s unified platform to drive student recruitment, enhance services, and transform teaching and learning, with measurable outcomes and transformative ROI.
ICS AI
3 days ago4 min read
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UK’s First Public Sector Generative AI Phone Assistant Launched at Derby City Council
Derby City Council, in partnership with ICS.AI, has launched the UK’s first public sector generative AI phone assistant. The new voice-powered Darcie supports ten languages, operates 24/7, and is already transforming how residents access council services - reducing switchboard demand, improving accessibility and bridging the AI adoption gap.
ICS AI
May 224 min read
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Derby City Council’s digital helper, Darcie, gets a GenAI upgrade!
Derby launches enhanced Darcie AI with GPT-4o, multilingual support, and expanded service knowledge for improved citizen engagement.
ICS AI
Mar 172 min read
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Coleg y Cymoedd go-live with SMART AI Assistance to revolutionise student experience
Edit: See the latest progress on Cymoedd here . We are excited to announce our new customer - Coleg y Cymoedd - and the launch of their...
ICS AI
Nov 22, 20233 min read
267
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Transforming Council Interactions with AI: Marketing Guidelines for a Successful AI Assistant Launch
Guidelines for a successful AI assistant launch, marketing and engagement plan to drive resident adoption.
ICS AI
Jul 11, 20235 min read
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