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Learn with our Latest Blogs, Guides and Events


From AI Readiness to AI Realisation – Reflections from the ANS Frontier Event
Reflections from the ANS Frontier event exploring how organisations move from AI experimentation to real value through leadership, adoption and governance.
ICS AI
2 days ago4 min read


Podcast: From AI ambition to £12m in bankable savings - inside the Derby City Council journey
How do you turn AI potential into multi-million bankable savings? That was the central question explored in a recent Tech Market View podcast with CEO's from Derby City Council and ICS.AI.
ICS AI
Feb 233 min read


UK employees want AI at work, but insist humans remain accountable for decisions
New national survey of 2,000 UK employees reveals strong support for AI at work – but clear expectations for human oversight, accountability and readiness. Download the full ICS.AI report.
ICS AI
Feb 123 min read


AI-Curious or AI-Native? Mapping the UK’s AI Journey
A national survey of 2,000 UK employees reveals how AI is already used at work and in public services, where trust still matters most, and why organisations must move from AI pilots to responsible, AI-native operation.
ICS AI
Feb 103 min read


AI: Friend or Foe? Leading with Purpose at Solace East Midlands Symposium
Real-world evidence of how generative AI is delivering measurable benefits for local government - reducing call volumes, improving customer satisfaction, and unlocking significant operational efficiencies at scale.
ICS AI
Feb 93 min read


Award-Winning AI at the Front Door: How Renfrewshire Council Transformed Customer Services
How Renfrewshire Council used AI at the front door to transform customer services, improve satisfaction and deliver award-winning results. Insights from our recent webinar.
ICS AI
Jan 305 min read


White Paper: Local Government AI Transformation - From Strategy to Value
AI adoption is widespread in local government, but value remains uneven. This white paper explains how to move from pilots to measurable, governed AI outcomes.
ICS AI
Jan 174 min read


The Future of AI in the Public Sector – And the Question Everyone Asks Next
ICS.AI CEO Martin Neale shares how AI is transforming UK public services, why the UK leads on adoption, and why AI automates tasks - not jobs.
ICS AI
Jan 74 min read


When Council Offices Close for Christmas, Resident Support Does Not
When council offices close over Christmas, residents still needed answers. Last Christmas, always-on AI assistants quietly handled thousands of queries, keeping local services accessible while easing pressure on council staff.
ICS AI
Dec 24, 20253 min read


ICS.AI Company Day: From AI-Native to AI-Transcendent
ICS.AI company day aligned on our shift from AI-Native to AI-Transcendent through hands-on workshops on automation, agents and productivity.
ICS AI
Dec 8, 20253 min read
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